Technical Account Manager

iQor; Perímetro Urbano Barranquilla; On-site; COP 60,000,000 - 80,000,000; Full time

Job summary

iQor, Inc. in Barranquilla, Colombia is seeking a Technical Account Manager to serve as a trusted technical partner for higher education institutions, optimizing their Google Workspace for Education environments and resolving complex issues.

You will manage escalations, document solutions, and collaborate with internal teams to deliver timely resolutions while maintaining strong customer relationships.

Qualifications

• Hands-on experience with Google Workspace administration or a similar enterprise collaboration platform.
• 1–3 years of experience in a customer-facing technical role, such as technical support or systems administration.
• Understanding of Google Workspace Admin Console, user provisioning, security settings, and policy management.
• Knowledge of email routing and authentication protocols (MX, SPF, DKIM, DMARC).
• Excellent communication, problem-solving, and customer service skills.
• Patience, empathy, adaptability, and a proactive approach to troubleshooting.

Responsibilities

• Provide technical support and manage issues and escalations related to Google Workspace for Education.
• Help customers optimize their Google Workspace environment through best practices in administration, security, and integrations.
• Troubleshoot technical issues and coordinate with internal teams to ensure timely resolutions.
• Communicate technical information clearly and professionally while managing customer expectations.
• Develop technical documentation and share knowledge to improve support processes.

Skills

Customer-facing IT

Troubleshooting

Communication

Security basics

Education

Technical degree or certifications

Tools

Google Workspace Admin Console

Job description

Technical Account Manager

iQor Barranquilla (On-site)

We’re Hiring: Technical Account Manager (Google Workspace)

Location: Barranquilla, Colombia

Are you passionate about technology, customer success, and solving technical challenges? Join our team as a Technical Account Manager and help universities and colleges get the most out of Google Workspace for Education.

Mandatory requirement: Hands-on experience with Google Workspace administration

In this role, you’ll serve as a trusted technical partner to higher education institutions, helping them troubleshoot issues, improve their Google Workspace environment, and ensure a smooth experience for their users.

What You’ll Do

• Provide technical support and manage issues and escalations related to Google Workspace for Education.
• Help customers optimize their Google Workspace environment through best practices in administration, security, and integrations.
• Troubleshoot technical issues and coordinate with internal teams to ensure timely resolutions.
• Communicate technical information clearly and professionally while managing customer expectations.
• Develop technical documentation and share knowledge to improve support processes.

What We’re Looking For

• 1–3 years of experience in a customer-facing technical role, such as Technical Support or Systems Administration.
• Hands-on experience with Google Workspace administration or a similar enterprise collaboration platform.
• Understanding of Google Workspace Admin Console, user provisioning, security settings, and policy management.
• Knowledge of email routing and authentication protocols, including MX, SPF, DKIM, and DMARC.
• Strong communication, problem-solving, and customer service skills.
• Patience, empathy, adaptability, and a proactive approach to troubleshooting.

Nice to Have

• Experience supporting universities, colleges, or other educational institutions.
• Familiarity with Learning Management Systems (LMS) and identity management solutions.
• Knowledge of Google Apps Script, GAM, or other command-line and scripting tools.
• A degree in a technical field or equivalent professional experience and certifications.