Global Written-Chat Support Specialist - Flexible Hours

Preply; Colombia; Remote; COP 9,000,000 - 13,000,000; Full time

Benefits offered by this job

Training and onboarding

Job summary

Preply is seeking a Customer Support Advocate to guide and support users through written chats, emails, and social messages. You will resolve issues, collect feedback, and work with product teams to improve the customer experience.

The role emphasizes written communication, empathy, and proactive problem solving in a fast-moving, globally distributed team. Joining Preply means engaging with an international customer base, rotating shifts to cover 24/7 support, and opportunities for professional

Qualifications

• Experience providing support via live chats.
• Excellent written communication in English.
• Strong troubleshooting and analytical skills.
• Customer-centric mindset with empathy and listening skills.
• Ability to work in a fast-paced, team-based environment.

Responsibilities

• Answer customers’ questions and resolve issues via written channels.
• Identify problems and flag them to the appropriate team.
• Collect and track user feedback to drive improvements.
• Collaborate with product teams to address customer needs.

Skills

Written communication

English fluency

Customer support

Problem solving

Team collaboration

Tools

Live chat software

Job description

Preply is seeking a Customer Support Advocate to guide and support users through written chats, emails, and social messages. You will resolve issues, collect feedback, and work with product teams to improve the customer experience.

The role emphasizes written communication, empathy, and proactive problem solving in a fast-moving, globally distributed team. Joining Preply means engaging with an international customer base, rotating shifts to cover 24/7 support, and opportunities for professional