Global SaaS Customer Experience Specialist

Pebl; Medellín; On-site; COP 137,628,000 - 196,612,000; Full time

Benefits offered by this job

Career development

Collaborative team environment

Job summary

Pebl is a global team that empowers customers and supported employees through an exceptional experience. As an Experience Specialist in Medellín, you will help ensure smooth interactions and issue resolution, contributing to the efficiency and satisfaction of clients and our internal teams.

You will engage with customers across phone, email, and chat, delivering accurate information and timely solutions. The role requires empathy, strong communication, and meticulous attention to detail in a

Qualifications

• Proven experience in customer service, preferably in a B2B or SaaS environment.
• Strong communication skills, both written and verbal, with the ability to convey information clearly and empathetically.
• Ability to build rapport quickly and manage customer relationships with professionalism.
• Strong problem-solving skills with the ability to think critically and resolve issues in high-pressure situations.
• Familiarity with CRM tools and customer support software (e.g., DevRev, Superblocks, Airtable) is a plus.
• Attention to detail and a positive, can-do attitude.

Responsibilities

• Serve as the first point of contact for customers and supported employees via phone, email, and chat.
• Provide accurate information about services and processes, ensuring a customer-first approach.
• Resolve customer issues promptly and escalate when needed while owning the resolution.
• Monitor customer satisfaction metrics and suggest improvements.

Skills

Customer service

Communication

Empathy

Problem solving

Attention to detail

CRM tools

Tools

DevRev

Superblocks

Airtable

Job description

Pebl is a global team that empowers customers and supported employees through an exceptional experience. As an Experience Specialist in Medellín, you will help ensure smooth interactions and issue resolution, contributing to the efficiency and satisfaction of clients and our internal teams.

You will engage with customers across phone, email, and chat, delivering accurate information and timely solutions. The role requires empathy, strong communication, and meticulous attention to detail in a