Global Payroll Support Analyst

Johnson & Johnson Co.; Bogotá; On-site; COP 42,000,000 - 70,000,000; Full time

Job summary

Johnson & Johnson in Bogota, Colombia seeks a NAM Payroll Contact Center Analyst within Global Services. You will serve as a frontline resource handling payroll queries from employees and managers, ensuring accurate and timely responses.

The role requires a Bachelor's degree, 3+ years payroll customer service, robust communication, confidentiality, and ability to work in a fast-paced environment. Familiarity with systems like SAP/Workday is a plus; you will collaborate with cross-functional

Qualifications

• Bachelor’s degree required.
• 3+ years of payroll customer service experience.
• Strong verbal and written communication skills.
• Ability to handle confidential information and work under pressure.

Responsibilities

• First point of contact for escalated requests from employees and contractors.
• Identify trends and collaborate with teams to improve the Contact Center knowledge base.
• Audit calls, chats, and web cases for quality and adherence to SLA.
• Provide feedback to agents and assist with training.
• Maintain case management in the system and ensure timely resolutions.

Skills

Communication

Data Reporting

Detail-Oriented

Payroll Processing

Team Collaboration

Microsoft Office

Analytical Thinking

Education

Bachelor's degree

Tools

ServiceNow

SAP

Workday

Kronos

ADP GlobalView

Job description

Johnson & Johnson in Bogota, Colombia seeks a NAM Payroll Contact Center Analyst within Global Services. You will serve as a frontline resource handling payroll queries from employees and managers, ensuring accurate and timely responses.

The role requires a Bachelor's degree, 3+ years payroll customer service, robust communication, confidentiality, and ability to work in a fast-paced environment. Familiarity with systems like SAP/Workday is a plus; you will collaborate with cross-functional