IT Service Management

Oceans Code Experts; Colombia; Hybrid; COP 396,183,000 - 594,275,000; Full time

Job summary

Oceans Code Experts is seeking an AX-24 IT Service Management professional to lead global ITSM initiatives. The role blends hands-on leadership with strategy, operating in a ServiceNow-enabled environment and collaborating with cross‑functional teams.

We value a Bachelor’s degree, 15+ years in IT operations or service management, advanced English, and ITIL Professional or equivalent certification. Hybrid, full‑time with up to 40 hours/week, based in Colombia or remote as allowed.

Qualifications

• Bachelor’s degree in CS, Engineering, IS, or equivalent.
• 15+ years in IT Operations or IT Service Management.
• Advanced English, written and spoken.
• ITIL Managing Professional or equivalent preferred.
• Experience in global, matrixed, and GDC-based delivery models.
• Executive communication and decision-making capabilities.
• Strong ITIL, governance and risk management knowledge.

Responsibilities

• Lead global ITSM functions and process owners.
• Oversee Incident, Major Incident, Problem, Change Enablement, Release Management.
• Operate in a ServiceNow-enabled ITSM environment.
• Communicate with executive stakeholders.
• Collaborate with platform, engineering, and architecture teams.
• Ensure service governance and risk management.

Skills

Executive communication

IT Operations

IT Service Management

Global delivery experience

Leadership

Education

Bachelor’s degree in CS/Engineering/IS

Tools

ServiceNow

Job description

AX-24 IT Service Management

hybrid CO senior full time

Job Description

Job Summary

Oceans Code Experts is looking for talented individuals who are ready to take the next step in their careers. We are currently seeking an AX-24 IT Service Management professional to join our team. This role involves working with cutting-edge technologies, demonstrating leadership in IT Service Management, and collaborating with global teams.

Job Responsibilities

• Lead global ITSM functions and process owners
• Utilize deep expertise in Incident, Major Incident, Problem, Change Enablement, and Release Management
• Operate in a ServiceNow-enabled ITSM environment
• Communicate effectively with executive-level stakeholders
• Partner with platform, engineering, and architecture teams
• Ensure service governance and operational risk management

Job Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience
• 15+ years of experience in IT Operations, Service Management, or Technology Enablement
• Advanced English proficiency, written and spoken
• ITIL Managing Professional or equivalent certification preferred
• Experience in global, matrixed, and GDC-based delivery models
• Excellent executive communication and decision-making capabilities
• Strong understanding of ITIL, service governance, and operational risk management

Nice to Have

• Experience operating in a ServiceNow-enabled ITSM environment
• Executive-level leadership experience across IT Service Management disciplines

Position Type and Expected Hours of Work

• Full-time consulting position
• Up to 40 hours per week
• Flexible core hours
• Hybrid