Global ITSM Leader — Incident to Release Expert

Oceans Code Experts; Colombia; Presencial; COP 240.000.000 - 360.000.000; Jornada completa

Descripción de la vacante

Oceans Code Experts is seeking an AX-24 IT Service Management professional to join our team. This role involves leading global ITSM functions, collaborating with executive stakeholders, and driving governance in a ServiceNow-enabled environment.

Applicants should have a Bachelor's in a related field, 15+ years of IT Operations/Service Management experience, and advanced English. ITIL certification is preferred; global delivery experience is a plus.

Formación

• Advanced English proficiency is required (written and spoken).
• Executive communication and decision-making capabilities are essential.
• ITIL Managing Professional or equivalent certification preferred.
• Experience in global, matrixed, and GDC-based delivery models is advantageous.
• Strong understanding of ITIL, service governance, and operational risk management.

Responsabilidades

• Lead global ITSM functions and process owners.
• Utilize deep expertise in Incident, Major Incident, Problem, Change Enablement, and Release Management.
• Operate in a ServiceNow-enabled ITSM environment.
• Communicate effectively with executive-level stakeholders.
• Partner with platform, engineering, and architecture teams.
• Ensure service governance and operational risk management.

Conocimientos

Advanced English proficiency

Executive communication

Educación

Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent

Herramientas

ServiceNow

Descripción del empleo

Oceans Code Experts is seeking an AX-24 IT Service Management professional to join our team. This role involves leading global ITSM functions, collaborating with executive stakeholders, and driving governance in a ServiceNow-enabled environment.

Applicants should have a Bachelor's in a related field, 15+ years of IT Operations/Service Management experience, and advanced English. ITIL certification is preferred; global delivery experience is a plus.