AX-24 IT Service Management

Oceans Code Experts; Colombia; Presencial; COP 240.000.000 - 360.000.000; Jornada completa

Descripción de la vacante

Oceans Code Experts is seeking an AX-24 IT Service Management professional to join our team. This role involves leading global ITSM functions, collaborating with executive stakeholders, and driving governance in a ServiceNow-enabled environment.

Applicants should have a Bachelor's in a related field, 15+ years of IT Operations/Service Management experience, and advanced English. ITIL certification is preferred; global delivery experience is a plus.

Formación

• Advanced English proficiency is required (written and spoken).
• Executive communication and decision-making capabilities are essential.
• ITIL Managing Professional or equivalent certification preferred.
• Experience in global, matrixed, and GDC-based delivery models is advantageous.
• Strong understanding of ITIL, service governance, and operational risk management.

Responsabilidades

• Lead global ITSM functions and process owners.
• Utilize deep expertise in Incident, Major Incident, Problem, Change Enablement, and Release Management.
• Operate in a ServiceNow-enabled ITSM environment.
• Communicate effectively with executive-level stakeholders.
• Partner with platform, engineering, and architecture teams.
• Ensure service governance and operational risk management.

Conocimientos

Advanced English proficiency

Executive communication

Educación

Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent

Herramientas

ServiceNow

Descripción del empleo

About the job AX-24 IT Service Management

Job Summary

Oceans Code Experts is looking for talented individuals who are ready to take the next step in their careers. We are currently seeking an AX-24 IT Service Management professional to join our team. This role involves working with cutting-edge technologies, demonstrating leadership in IT Service Management, and collaborating with global teams.

Job Responsibilities

• Lead global ITSM functions and process owners
• Utilize deep expertise in Incident, Major Incident, Problem, Change Enablement, and Release Management
• Operate in a ServiceNow-enabled ITSM environment
• Communicate effectively with executive-level stakeholders
• Partner with platform, engineering, and architecture teams
• Ensure service governance and operational risk management

Job Requirements

• Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent experience
• 15+ years of experience in IT Operations, Service Management, or Technology Enablement
• Advanced English proficiency, written and spoken
• ITIL Managing Professional or equivalent certification preferred
• Experience in global, matrixed, and GDC-based delivery models
• Excellent executive communication and decision-making capabilities
• Strong understanding of ITIL, service governance, and operational risk management

Nice to Have

• Experience operating in a ServiceNow-enabled ITSM environment
• Executive-level leadership experience across IT Service Management disciplines