Global HR SaaS Customer Success Manager

usemultiplier.com; Tolima; Híbrido; COP 195.351.000 - 293.026.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive health insurance

Generous holidays

Career development opportunities

Autonomy in role

Hybrid work environment

Descripción de la vacante

Multiplier, a global HR tech company, is seeking a Customer Success Manager to build strong, outcome-based relationships with named accounts and expand international presence. You’ll partner with Sales, Product, and Operations to deliver outstanding customer experiences, drive adoption, and grow revenue from key accounts.

A remote-friendly, hybrid environment is offered, with health benefits and career development opportunities.

Formación

• Build trusted relationships with named accounts through consultative solutioning.
• Actively monitor product adoption and share industry knowledge to drive engagement.
• Partner with Sales, Product, Operations and Engineering to deliver the best customer experience.

Responsabilidades

• Build trusted relationships with our named accounts through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier
• Actively monitor adoption of our products/services, provide industry knowledge and best practices to drive engagement
• Partner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best customer experience to drive growth and retention
• Be the voice of our customers to our Product team, synthesizing feedback received and offering informed opinions and solutions, to help shape our product roadmap
• Understand the needs of our customers across industries and tiers, and design solutions to meet those unique business needs
• Identifying growth opportunities within your portfolio

Conocimientos

Customer success

Account management

B2B SaaS

Remote work

Communication

Descripción del empleo

Multiplier, a global HR tech company, is seeking a Customer Success Manager to build strong, outcome-based relationships with named accounts and expand international presence. You’ll partner with Sales, Product, and Operations to deliver outstanding customer experiences, drive adoption, and grow revenue from key accounts.

A remote-friendly, hybrid environment is offered, with health benefits and career development opportunities.