Technical Support Associate

Scotiabank; Bogotá; Híbrido; COP 40.000.000 - 60.000.000; Jornada completa

Descripción de la vacante

ScotiaTech in Bogota, Colombia, seeks a Technical Support Associate to join the HR Technology team within the Global HR Technology area. You will provide 2nd level support for Global HR Technology applications and coordinate with vendors for issue resolution.

The role also involves system analysis, code promotions, on-call coverage, and compliance with controls. A strong background in databases, web apps, and Windows/Linux environments is essential.

Formación

• Strong working knowledge of administrating and optimizing databases and web applications.
• Thorough understanding of desktop and server operating systems.
• Programming skills to develop deployment scripts.
• Ability to troubleshoot across environments with a client-service focus.
• Understanding of ITIL processes i.e. ServiceNow is a plus.

Responsabilidades

• Provide 2nd level technical support for HR Technology applications.
• Coordinate with third-level support or vendors when needed to resolve issues.
• Manage code promotions on all servers within jurisdiction.
• Coordinate Change Requests with operations, security, and vendors.
• Identify improvements to operational support activities and maintain manuals.

Conocimientos

Problem-solving skills

Client service focus

Independent work

Team collaboration

Herramientas

Microsoft SQL Server 2016+

Microsoft .NET

PowerShell scripting

SSIS/SSAS/Power BI

Windows Server 2019

IIS

Azure DevOps Server

DevOps pipelines

Azure / Cloud

Red Hat Linux

Autosys scheduling

Descripción del empleo

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Please be advised that our Careers site will be unavailable from November 28 at 12am ET to November 29 12am ET for scheduled system maintenance.

Title: Technical Support Associate

Requisition ID: 268271

Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota.

Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture.

Purpose
Contributes to the overall success of the Strategy & Delivery Management (Technical Operations & Support Team) / Global HR Technology in Globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensure all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities

• • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• • Technical Support
  Manage the “HR Webmaster” role ensuring coverage within established schedule including non-business hours (On-call support with the corporate cellphone assigned).
  Provide 2nd level technical support for all the Global HR Technology applications, includes investigating problem logs, and if requires getting 3rd level support or support vendor to assist in problem resolution.
  Ability to troubleshoot simple to complex problems.
  Learn new technology to become proficient in its use to provide the most cost-effective technology support solutions.
  Areas of expertise will range from operating system, MS Azure Services, database, web applications, web servers, networking and desktop tools.
  Strong knowledge of interoperability workings of all these technical components is required.
  Required to identify improvements to all operational support activities as well as maintain accurate and up to date operational manuals for day-to-day activities.
• • System Analysis and Design
  Work with users, technical groups, vendors, and other analysts to assist in developing requirements from the perspective of a technical support analyst.
  Create design and support related documentation.
  Strong level of knowledge of any new design that will have direct or in-direct technical impact to the supported environment.
• • Code Promotion
  Manage code promotions on all servers within their jurisdiction.
  Co-coordinating any Change Request Forms “CRF” / Emergency Change Requests “ECR” with banking operations, security control and external vendors where necessary.
  Accuracy of executing code promotion accountability is required to be very high.
  Detailed oriented identifying, solving, and improving issues around code promotions.
• • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• • Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• • Champions a high-performance environment and contributes to an inclusive work environment.

Education / Experience / Other Information

The individual must have strong working knowledge of administrating and optimizing Databases, Web applications, server and desktop tools.
The individual must have a thorough understanding of desktop and server operating systems. Programming skills are required to develop installation scripts for the deployment of developed software solutions.
The individual must have strong problem-solving skills to trouble shoot problems across the different environments, systems and networks with the emphasis on a client service focus. Working independently or identifying and engaging appropriate resources to help in problem resolution.
Advanced working knowledge required in 6 or more of the following technical tools / environments:
1. Microsoft SQL Server 2016 and above.
2. Microsoft .Net development languages: Microsoft Active X, C Shell Script and PowerShell Scripting.
3. MS SQL Server Administration, ETL SSIS package development, troubleshoot SSIS packages, working with SSAS (cubes), and Power BI reports
4. Microsoft Windows 2019 Server with IIS 8 and above, and an understanding of IIS Configuration, SSL certificates, and app pools.
5. Understanding of Certification and Encryption basics.
6. Microsoft Office 365 and above.
7. An understanding of Red Hat Linux, and Bash scripting.
8. An understanding of Autosys scheduling.
9. An understanding of Microsoft Azure DevOps Server, and an understanding of DevOps pipelines configurations.
10. An understanding of the Cloud Infrastructure: Azure / GCP
An understanding of ITIL processes i.e. ServiceNow

Working Conditions

• • Work in a standard office-based environment; non-standard hours are a common occurrence.

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Location(s): Colombia : Bogota : Bogota
ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted.

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