GBS Billing Inquiry Associate

M05 UPS GLOBAL BUSINESS SERVICES CO; Colombia; Presencial; COP 8.928.000 - 13.392.000; Jornada completa

Descripción de la vacante

M05 UPS GLOBAL BUSINESS SERVICES CO in Colombia is seeking an Intern to assist customers by researching and responding to billing inquiries. You will research adjustments, and communicate extensively via email and phone with internal and external customers to resolve domestic and international issues.

This on-site internship requires prior billing exposure, basic MS Word/Excel skills, and a Bachelor’s degree in administrative fields. You will work Monday through Friday with shifts 6:00 a.m.

Formación

• Prior billing experience.
• Working knowledge of Microsoft Word, Excel, Access, and Outlook.
• Bachelor’s degree in Administrative careers or related field.
• Intermediate level of English.

Responsabilidades

• Initiates inquiries to customers regarding monies owed for international or domestic shipments.
• Performs account analysis and credit control activities.
• Maintains customer receivable accounts.
• Edits billing‑related information, updates customer invoicing, and ensures proper support documentation is included.
• Creates and processes manual billing entries.
• Adds and maintains customer account information and requirements within various billing systems.

Conocimientos

Billing experience

English (Intermediate)

Educación

Bachelor’s degree in Administrative careers or related field

Herramientas

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Descripción del empleo

Job Summary

This position assists customers by researching and responding to inquiries concerning their bills. The employee researches and processes adjustments, and communicates extensively via e‑mail and telephone with internal and external customers to resolve domestic and international issues.

Responsibilities

• Initiates inquiries to customers regarding monies owed for international or domestic shipments.
• Performs account analysis and credit control activities.
• Maintains customer receivable accounts.
• Edits billing‑related information, updates customer invoicing, and ensures proper support documentation is included.
• Creates and processes manual billing entries.
• Adds and maintains customer account information and requirements within various billing systems.

Qualifications

• Prior billing experience.
• Working knowledge of Microsoft Word, Excel, Access, and Outlook.
• Bachelor’s degree in Administrative careers or related field.
• Intermediate level of English.

Other Requirements

• Monday to Friday 6:00 a.m. to 3:30 p.m.
• Monday to Friday 6:30 a.m. to 4:00 p.m.
• On‑site work with rotation.

Employment Type

Intern

EEO Statement

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.