FTL Operations Lead - After-Hours (Client & Carrier)

PRIMO; Medellín; Presencial; COP 33.480.000 - 66.960.000; Jornada completa

Descripción de la vacante

PRIMO is seeking an FTL Operations Supervisor (After-hours) to support our operations team and ensure service excellence across client and carrier interactions. You will manage escalations, lead meetings with the Mexico team, and coordinate FTL shipments for clients.

The role requires leadership, 1+ year in logistics, and advanced English. Join PRIMO to contribute to a people-driven logistics company empowered by technology.

Formación

• Bachelor’s degree in logistics or related field.
• At least 1 year leading teams or processes in 3PL/logistics; 6 months in client service.
• At least 1 year in Carrier Sales or load coverage.
• Experience working after-hours, overnight, or rotating shifts.
• Advanced English is required.
• Proficiency in Microsoft Office.

Responsabilidades

• Manage escalations from clients and carriers.
• Lead follow-up meetings with the Mexico team to stay aligned.
• Design and present KPI reports to the FTL Manager.
• Lead 1:1 sessions and team huddles for performance management.
• Coordinate and manage FTL shipments for our clients.
• Negotiate rates with carriers to cover shipments.
• Follow up daily on shipments within the system.
• Provide updates to clients and present alternatives to optimize their experience.

Conocimientos

Leadership

Client service

Analytical skills

English proficiency

Educación

Bachelor’s degree in logistics

Herramientas

Microsoft Office

Descripción del empleo

PRIMO is seeking an FTL Operations Supervisor (After-hours) to support our operations team and ensure service excellence across client and carrier interactions. You will manage escalations, lead meetings with the Mexico team, and coordinate FTL shipments for clients.

The role requires leadership, 1+ year in logistics, and advanced English. Join PRIMO to contribute to a people-driven logistics company empowered by technology.