Field Services Audio Visual Technician

Cognizant; Soacha ciudad; Presencial; COP 42.000.000 - 64.000.000; Jornada completa

Descripción de la vacante

Cognizant in Bogotá, Colombia is seeking a Field Services Audio Visual Technician to ensure reliable workplace technology and seamless collaboration experiences. You will support, troubleshoot, and maintain AV systems, video conferencing, Teams Rooms, and conference room tech during executive meetings and live events.

You will provide onsite desktop support for Windows and macOS, coordinate device deployments, manage incidents through ITSM and ServiceNow, and work with vendors to minimize

Formación

• 4+ years of experience in AV or workplace technology support.
• Hands-on with Microsoft Teams Rooms and video conferencing platforms.
• Desktop support experience for Windows and macOS.
• Strong knowledge of ITSM, Incident Management, and ServiceNow.
• Understanding of networking concepts and remote support.
• Excellent problem-solving, customer service, and stakeholder management skills.

Responsabilidades

• Support, maintain, and troubleshoot audio visual technologies, video conferencing, Teams Rooms, and conference room systems.
• Provide technical support for executive meetings, town halls, live events, and hybrid environments.
• Deliver onsite desktop and end-user support for hardware, software, and peripheral issues.
• Coordinate device deployments, workstation setups, and onboarding activities to ensure user readiness.
• Manage incidents and service requests through ITSM processes and maintain documentation.

Conocimientos

Video conferencing

Teams Rooms

Conference room tech

Desktop support

ITSM

Customer service

Stakeholder management

Networking basics

Herramientas

ServiceNow

Descripción del empleo

Field Services Audio Visual Technician

About the role

As a Field Services Audio Visual Technician, you will make an impact by ensuring the reliability, performance, and user experience of workplace technology and audio visual environments. You will be a valued member of the Field Services team and work collaboratively with end users, IT support teams, workplace technology teams, business stakeholders, and external vendors to deliver seamless collaboration experiences.

In this role, you will:

• Support, maintain, and troubleshoot audio visual technologies, video conferencing solutions, Microsoft Teams Rooms, and conference room collaboration systems.
• Provide technical support for executive meetings, business presentations, town halls, live events, and hybrid collaboration environments.
• Deliver onsite desktop and end-user support, resolving hardware, software, connectivity, and peripheral-related issues.
• Coordinate device deployments, technology refreshes, workstation setups, and onboarding activities to ensure user readiness.
• Manage incidents and service requests through established ITSM processes while maintaining accurate documentation and meeting service-level commitments.

Work model

Tthis is an onsite position requiring attendance at a client or Cognizant office in Bogotá, Colombia.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• 4+ years of experience supporting audio visual technologies, workplace technology services, or IT field services environments.
• Hands-on experience with Microsoft Teams Rooms, video conferencing platforms, conference room technology, cameras, microphones, displays, and control systems.
• Experience providing desktop support for Windows and macOS devices, including troubleshooting hardware, software, and peripheral issues.
• Strong knowledge of IT Service Management (ITSM), Incident Management processes, and ServiceNow.
• Understanding of networking concepts and remote support technologies.
• Excellent problem-solving, customer service, communication, and stakeholder management skills.
• Ability to work effectively in fast-paced environments and provide support for critical business meetings and events.

These will help you stand out

• Experience supporting enterprise audio visual infrastructure and integrated collaboration environments.
• Previous experience within the Media, Entertainment, or related industries.
• Experience coordinating with third-party vendors and technology partners for escalations and equipment support.
• Knowledge of workplace technology best practices and conference room operational support.
• Ability to lead technical troubleshooting efforts and drive timely issue resolution with minimal business disruption.