Field Services Audio Visual Technician

Cognizant; Bogotá; Presencial; COP 33.480.000 - 58.032.000; Jornada completa

Descripción de la vacante

Cognizant is seeking a Field Services Audio Visual Technician to ensure reliable workplace technology and collaboration environments in Bogotá. You will support executive meetings, live events, and hybrid rooms while collaborating with IT teams, stakeholders, and vendors.

We value hands-on experience with video conferencing, Teams Rooms, and AV systems, plus strong ITSM knowledge for incident management. This onsite role demands proactive, customer-focused service in a fast-paced setting.

Formación

• 4+ years of experience supporting audio visual technologies, workplace technology services, or IT field services environments.
• Hands-on experience with Microsoft Teams Rooms, video conferencing platforms, conference room technology, cameras, microphones, displays, and control systems.
• Experience providing desktop support for Windows and macOS devices, including troubleshooting hardware, software, and peripheral issues.
• Strong knowledge of IT Service Management (ITSM), Incident Management processes, and ServiceNow.
• Understanding of networking concepts and remote support technologies.
• Excellent problem-solving, customer service, communication, and stakeholder management skills.
• Ability to work effectively in fast-paced environments and provide support for critical business meetings and events.

Responsabilidades

• Support, maintain, and troubleshoot audio visual technologies, video conferencing solutions, Microsoft Teams Rooms, and conference room collaboration systems.
• Provide technical support for executive meetings, business presentations, town halls, live events, and hybrid collaboration environments.
• Deliver onsite desktop and end-user support, resolving hardware, software, connectivity, and peripheral-related issues.
• Coordinate device deployments, technology refreshes, workstation setups, and onboarding activities to ensure user readiness.
• Manage incidents and service requests through established ITSM processes while maintaining accurate documentation and meeting service-level commitments.

Conocimientos

Teams Rooms

ITSM/ServiceNow

Windows support

Mac support

Networking basics

Customer service

Descripción del empleo

As a

About The Role

As a Field Services Audio Visual Technician, you will make an impact by ensuring the reliability, performance, and user experience of workplace technology and audio visual environments. You will be a valued member of the Field Services team and work collaboratively with end users, IT support teams, workplace technology teams, business stakeholders, and external vendors to deliver seamless collaboration experiences.

In This Role, You Will

• Support, maintain, and troubleshoot audio visual technologies, video conferencing solutions, Microsoft Teams Rooms, and conference room collaboration systems.
• Provide technical support for executive meetings, business presentations, town halls, live events, and hybrid collaboration environments.
• Deliver onsite desktop and end-user support, resolving hardware, software, connectivity, and peripheral-related issues.
• Coordinate device deployments, technology refreshes, workstation setups, and onboarding activities to ensure user readiness.
• Manage incidents and service requests through established ITSM processes while maintaining accurate documentation and meeting service-level commitments.

Work model

Tthis is an onsite position requiring attendance at a client or Cognizant office in Bogotá, Colombia. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What You Need To Have To Be Considered

• 4+ years of experience supporting audio visual technologies, workplace technology services, or IT field services environments.
• Hands-on experience with Microsoft Teams Rooms, video conferencing platforms, conference room technology, cameras, microphones, displays, and control systems.
• Experience providing desktop support for Windows and macOS devices, including troubleshooting hardware, software, and peripheral issues.
• Strong knowledge of IT Service Management (ITSM), Incident Management processes, and ServiceNow.
• Understanding of networking concepts and remote support technologies.
• Excellent problem-solving, customer service, communication, and stakeholder management skills.
• Ability to work effectively in fast-paced environments and provide support for critical business meetings and events.

These will help you stand out

• Experience supporting enterprise audio visual infrastructure and integrated collaboration environments.
• Previous experience within the Media, Entertainment, or related industries.
• Experience coordinating with third-party vendors and technology partners for escalations and equipment support.
• Knowledge of workplace technology best practices and conference room operational support.
• Ability to lead technical troubleshooting efforts and drive timely issue resolution with minimal business disruption.

We're excited to meet people who share our mission and can make an impact in a variety of ways.