Field Service Engineer – On-site Tech & Customer Support

INGEPSY; Bogotá ciudad; Presencial; COP 60.000.000 - 110.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Training provided

International opportunities

Work tools

Descripción de la vacante

INGEPSY seeks a detail-oriented Field Service Engineer to provide on-site technical support and maintenance across the region. You will diagnose, repair, and service equipment at customer locations, with emphasis on customer satisfaction and equipment performance.

Ideal candidates have 1–3 years in hardware support and a customer-facing role, fluent in English, and hold a valid driver’s license. Travel within Colombia and Anton Paar trainings are expected.

Formación

• Bachelor's degree in Engineering or equivalent.
• 1-3 years in hardware support or repair.
• 1-3 years in customer-facing roles.
• Strong technical and analytical problem-solving skills.
• Exceptional customer service skills.
• Fluency in English.
• Valid driver’s license.

Responsabilidades

• Diagnose, troubleshoot, and repair equipment at customer locations.
• Perform preventive maintenance and inspections.
• Respond to service calls and prioritize issues by severity.
• Document all service activities in the service management software.
• Provide clear technical explanations and recommendations for optimization.
• Collaborate with the national technical support team and other Field Service Engineers.
• Maintain accurate records of parts inventory and service completions.
• Travel within the assigned zone to meet appointments and commitments.
• Adhere to safety protocols and company procedures.
• Contribute feedback for equipment performance and customer needs.
• Take responsibility for personal warehouse/stock.
• Forward sales opportunities to Sales Representatives when replacements are needed.
• Attend Anton Paar trainings for relevant product lines.
• Substitute for other Field Service Engineers as needed.

Conocimientos

English fluency

Customer-facing

Technical problem solving

Educación

Engineering degree

Herramientas

Service management software

Descripción del empleo

INGEPSY seeks a detail-oriented Field Service Engineer to provide on-site technical support and maintenance across the region. You will diagnose, repair, and service equipment at customer locations, with emphasis on customer satisfaction and equipment performance.

Ideal candidates have 1–3 years in hardware support and a customer-facing role, fluent in English, and hold a valid driver’s license. Travel within Colombia and Anton Paar trainings are expected.