Field Service Engineer

Anton Paar; Bogotá ciudad; Presencial; COP 40.000.000 - 65.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Corporate bonuses

Ongoing training

Development opportunities nationally &

Descripción de la vacante

Anton Paar in Colombia is seeking a detail-oriented Field Service Engineer to deliver on-site technical support and maintenance across the region. You will diagnose, repair, and maintain instruments at customer sites, travel within the assigned zone, document activities, and provide clear explanations while ensuring safety and quality.

Candidates should have an engineering degree, 1–3 years of hardware support, English fluency, a valid driver’s license, and a US visa.

Formación

• Graduated in Engineering or equivalent.
• 1–3 years’ hardware support or repair experience.
• 1–3 years in a customer-facing role.
• High technical and analytical problem-solving skills.
• Exceptional customer service skills.
• Fluency in English.
• Must have a current and valid driver's license.
• US Visa

Responsabilidades

• Diagnose, troubleshoot, and repair equipment at customer locations.
• Perform preventive maintenance and routine inspections.
• Respond promptly to service calls and emergencies.
• Document service activities and customer interactions in detail.
• Provide clear technical explanations and recommendations.
• Collaborate with the technical support team to resolve issues.
• Maintain records of parts inventory and service reports.
• Travel within the assigned zone to meet appointments.
• Adhere to safety protocols and company procedures.
• Contribute feedback on equipment performance and needs.
• Take responsibility for warehouse/stock management.
• Forward sales opportunities to Sales Representatives when replacements are needed.
• Attend Anton Paar service trainings for relevant product lines.
• Substitute for other Field Service Engineers within the country.

Conocimientos

Analytical problem-solving

Customer service

Fluency in English

Driver’s license

US Visa

Educación

Engineering degree

Herramientas

Service management software

Descripción del empleo

Anton Paar

Our team of service technicians operates throughout Colombia, Panama, Ecuador, Costa Rica and Nicaragua. Ensuring customer satisfaction with our measuring instruments. To strengthen customer support , we are looking for additional team members.

Company Description

Anton Paar

Our team of service technicians operates throughout Colombia, Panama, Ecuador, Costa Rica and Nicaragua. Ensuring customer satisfaction with our measuring instruments. To strengthen customer support , we are looking for additional team members.

Job Description

We're looking for a detail-oriented and efficient Field Service Engineer to join our team . In this role, you will be responsible for delivering exceptional on-site technical support and maintenance services to our valued customers throughout the region. As a Field Service Engineer, you will combine technical expertise with strong customer service skills to ensure optimal equipment performance and customer satisfaction.

• Diagnose, troubleshoot, and repair equipment and systems at customer locations
• Perform preventive maintenance and routine inspections to ensure equipment operates at peak performance
• Respond promptly to service calls and emergency requests, prioritizing issues based on severity
• Document all service activities, repairs, and customer interactions in detail using service management software
• Provide clear technical explanations to customers and offer recommendations for equipment optimization
• Collaborate with the technical support team to resolve complex issues and elevate problems when necessary
• Maintain accurate records of parts inventory and submit timely reports on service completion
• Travel efficiently within the assigned zone to meet scheduled appointments and service commitments
• Adhere to safety protocols and company procedures during all field service activities
• Contribute to continuous improvement by providing feedback on equipment performance and customer needs
• Taking responsibility for personal warehouse/stock.
• Forwarding sales opportunities to Sales Representatives when instruments need to be replaced.
• Attending all necessary Anton Paar service trainings for the relevant product lines.
• Substituting for other Field Service Engineers within the country.

Qualifications

• Graduate in Engineering or equivalent.
• One to Three years’ experience in Hardware support or repair work.
• One to Three years in customer facing role.
• High technical and analytical problem-solving skills.
• Exceptional customer service skills.
• Fluency in English.
• Must maintain a current and valid driver’s license.
• US Visa

Additional Information

We Offer:

• Competitive salary, Corporate bonuses
• Attractive benefits package exceeding legal requirements.
• Work tools
• Ongoing training on our product lines.
• Opportunities for development both nationally and internationally.