Factory IT/OT Specialist: Onsite Cybersecurity & Support

Hitachi Energy Ltd.; Dosquebradas; On-site; COP 60,000,000 - 90,000,000; Full time

Job summary

Hitachi Energy Ltd. in Colombia seeks an IT/OT Specialist to provide onsite end-user IT/OT support for factory and site assets, covering office and shop floor systems, and to perform cybersecurity first responder tasks.

You will ensure security, compliance, and effective collaboration with local teams, while leveraging IT/OT tools and processes. A bachelor’s degree and 4+ years of IT support, with strong English proficiency, are required.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, or Electrical Engineering or related field.
• Minimum 4 years of IT Support experience including end-user support and infrastructure.
• Strong English and local language proficiency for professional communication.
• Proactive, customer-oriented mindset with ability to work independently.
• Experience with IT/OT cybersecurity operations is desirable.

Responsibilities

• Provide end-user IT/OT onsite support for factory/site assets.
• Act as first responder for IT/OT cybersecurity incidents under guidance.
• Maintain compliance with internal and external regulations and guidelines.
• Collaborate with teams to support office IT and shop floor IT/OT assets.
• Support devices like kiosks, printers, conference rooms, CCTV, access systems, MES hardware.

Skills

End-user support

IT/OT cybersecurity

Stakeholder management

Teamwork

Communication

Ownership

Education

Bachelor's degree in Information Systems, Computer Science, or Electrical Engineering

ITIL 4 Certification

Lean Six Sigma Certification

Tools

ServiceNow IT Enterprise Platform

Job description

Hitachi Energy Ltd. in Colombia seeks an IT/OT Specialist to provide onsite end-user IT/OT support for factory and site assets, covering office and shop floor systems, and to perform cybersecurity first responder tasks.

You will ensure security, compliance, and effective collaboration with local teams, while leveraging IT/OT tools and processes. A bachelor’s degree and 4+ years of IT support, with strong English proficiency, are required.