Sales Support Specialist - Services

Hitachi Automotive Systems Americas, Inc.; Dosquebradas; Presencial; COP 60.000.000 - 90.000.000; Jornada completa

Descripción de la vacante

Hitachi Energy Colombia LTDA in Dosquebradas, Risaralda, Colombia seeks a Sales Support Expert to provide technical and commercial support through the entire sales cycle. You will help customers understand products and solutions, prepare proposals, and coordinate cross-functional tasks with internal teams and partners.

The role emphasizes high voltage equipment knowledge, service sales experience, and effective communication in English.

Formación

• Bachelor's degree in Electrical or Electronic Engineering.
• 3–4 years of experience in transformers and HV products.
• SAP and Salesforce experience is desirable.
• Advanced English required.
• Experience in service sales and technical quotations.
• Experience with HV equipment, power transformers, and substations.

Responsabilidades

• Provide functional and technical support through the sales process.
• Prepare engineering proposals, drawings, plans, and BOMs.
• Define project tasks, schedules, costs, and quality metrics.
• Coordinate work plans and cost estimates across engineering disciplines.
• Interact with customers, contractors, suppliers, and partners.
• Ensure compliance with regulations and guidelines.

Conocimientos

Customer service orientation

Communication skills

English language (Advanced)

Educación

Bachelor's degree in Electrical or Electronic Engineering

Herramientas

SAP

Salesforce

Descripción del empleo

Location: Dosquebradas, Risaralda, Colombia

Job ID: R0111984

Date Posted: 2025-11-18

Company Name: HITACHI ENERGY COLOMBIA LTDA

Profession (Job Category): Sales, Marketing & Product Management

Job Schedule: Full time

Remote: No

Job Description

The Opportunity: Provide functional and technical support throughout the sales process to ensure that both internal and external clients gain a comprehensive understanding of the products and solutions. Customer Support jobs deliver a key service bridging the gap from customer enquiry to service delivery and related commercial processes. Proposal jobs ensure proposals are accurately and efficiently prepared to optimize the potential of a profitable agreement. The Sales Support Expert also delivers technical solutions and designs to meet customers' needs at the best cost.

How You'll Make an Impact

Creates engineering proposals for products and systems, including drawings and plans preparation, including meetings with other business units and consortium partners. Review risk analysis with all partners before submitting the proposal. Defines project tasks. Defines schedule, cost, and quality metrics. Coordinates the creation of work plans and cost estimates in all applicable engineering disciplines. Preparing proposal/presentation of engineering projects/programs, including provision of bills of materials, estimated engineering hours, creating design solutions to proposals for engineering projects or programs, and solving critical technical design-related issues/ questions from customers. Works with customers to shape and deliver solutions, seeking feedback and innovating with the customer to drive and deliver improvements. Attends project meetings and presents all technical aspects of project assignments. Interacts with customers, contractors, suppliers, and others. Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Bachelor's Degree in Electrical or Electronic Engineering
• Minimum of 3-4 years of experience in related functions in transformers and High Voltage products in the market
• SAP and Salesforce (desirable)
• English Language Advanced (mandatory)
• Experience in service sales
• Experience in tecnical quotations
• Experience with high-voltage equipment, power transformers, and electrical substations

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Benefits above the law

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

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