Expert Finance PTP

Deutsche Post; Bogotá; On-site; COP 48,000,000 - 72,000,000; Full time

Job summary

Deutsche Post in Bogotá seeks an Expert - AFR to manage client relations within GSC BOG, ensuring timely, accurate communications and robust service delivery. You will support the assigned account, review KPIs, and coordinate with internal and external stakeholders to meet expectations.

Responsibilities include preparing performance reports, handling escalations, and leading customer reviews while applying process improvements for service excellence.

Qualifications

• 3–5 years in logistics processes.
• Extensive knowledge of cargo transportation and the logistics industry.
• Fluent English (verbal and written).

Responsibilities

• Develop a strong and trustful relationship with clients through timely and accurate communications.
• Provide support to the assigned account and review client KPIs and service agreements.
• Provide performance reports and coordinate stakeholder activities to ensure quality and timeliness.
• Lead customer reviews (QBR/MBR) and resolve complex issues with proactive actions.

Skills

English fluency

Customer service

Communication skills

Teamwork

Autonomy

Education

Industrial engineering or international business or related

Job description

Title: Expert - AFR

Location: GSC BOG

Key Responsibilities

• General purpose of the function: Develop a strong and trustful relationship with clients through timely and accurate communications.
• Responsible for providing support to the assigned account.
• Review and ensure the achievement of specific client KPIs and service agreements.
• Provide performance reports.
• Maintain communication with internal/external third parties to meet client expectations.
• Provide proactive issue resolution and corrective actions to ensure service excellence.
• Key contact for escalations.
• Develop a sustainable relationship with internal and external stakeholders.
• Coordinate business implementations.
• Participate/lead customer reviews (QBR and/or MBR).
• Complexity of the problem/process.
• Coordinate stakeholder activities and ensure quality and timeliness.
• Understand client documentation requirements and provide guidelines to stakeholders to ensure compliance.
• Recommend and coordinate necessary changes based on process analysis.
• Assist DGF operations in resolving complex issues

Skills / Requirements

• Professionals in industrial engineering, international business, or related fields
• Minimum of 3-5 years in logistics processes
• Extensive knowledge of cargo transportation and the logistics industry
• Fluent communication in English (verbal and written).
• Customer service and communication skills.
• Teamwork and autonomy
• Employees who have been in the organization for 12 months or in their current role
• Employees that are not in transition projects