Enterprise Technical Support Engineer - AI Spend Platform

Coupa Software; Bogotá; Presencial; COP 24.000.000 - 60.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global Wellness Days

Birthday Time Off

Volunteer Time Off

Employee Assistance Program

Travel Protection

Referral Bonuses

Descripción de la vacante

Coupa Software is seeking a customer-focused support professional to join our global enterprise team. You will handle technical and configuration inquiries from enterprise customers, troubleshoot issues, and collaborate with cross-functional units to ensure success in production environments.

You will create knowledge articles for our knowledge base and communicate complex technical solutions clearly. Strong Linux/Unix skills and interest in scripting are essential for helping customers optimize

Formación

• Excellent written and verbal communication skills.
• Strong technical knowledge, including Linux and Unix.
• Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML).
• Ability to articulate solutions to complex technical problems clearly and simply.
• Experience working directly with external customers in a support environment, preferably in an enterprise software setting.

Responsabilidades

• Answer ‘how to’ technical and application configuration questions to our enterprise customers.
• Assist in troubleshooting 1st and 2nd level technical issues.
• Work with other business units, including the Integration team, Operations, and Customer Success, as required to ensure our customers' success.
• Be responsible for customer production environments.
• Build 'knowledge articles' in Coupa’s knowledge base for customers' use.

Conocimientos

Excellent written and verbal comms

Linux/Unix expertise

Scripting & Web tech familiarity

Clear communication of complex tech

Experience with enterprise customer in

Descripción del empleo

Coupa Software is seeking a customer-focused support professional to join our global enterprise team. You will handle technical and configuration inquiries from enterprise customers, troubleshoot issues, and collaborate with cross-functional units to ensure success in production environments.

You will create knowledge articles for our knowledge base and communicate complex technical solutions clearly. Strong Linux/Unix skills and interest in scripting are essential for helping customers optimize