Tech Support BOGOTA - 10151

Coupa Software; Bogotá; Presencial; COP 81.340.491 - 142.345.859; Jornada completa

Descripción de la vacante

A leading software company seeks a Technical Support Engineer in Bogotá to support enterprise customers using their cloud platform. The role involves troubleshooting, managing customer environments, and creating knowledge articles. Ideal candidates will possess strong communication skills and technical knowledge, particularly in Linux and Unix.

Formación

• Excellent written and verbal communication skills.
• Strong technical knowledge in Linux and Unix.
• Interest in scripting languages like Bash, Shell, and Python.

Responsabilidades

• Respond to technical and configuration questions from customers.
• Assist in troubleshooting first and second-level technical issues.
• Collaborate with other teams to ensure customer success.

Conocimientos

Communication

Technical Knowledge

Scripting Languages

Web Technologies

Herramientas

Linux

Unix

Descripción del empleo

Technical Support Engineer BOGOTA - 10151

Be among the first 25 applicants

Coupa enhances margins through its community-generated AI and leading total spend management platform for businesses of all sizes. Our AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We enable smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

• Pioneering Technology: At Coupa, we leverage the latest technology to provide our customers with greater efficiency and visibility in their spend management.
• Collaborative Culture: We foster transparency, openness, and teamwork, committed to excellence.
• Global Impact: Your work will have a measurable impact on clients, the business, and colleagues worldwide.

Learn more on the Life at Coupa blog and hear from our employees about their experiences.

The Role of a Technical Support Engineer at Coupa

You will support enterprise customers using our cloud platform, contributing to a global team dedicated to exceeding expectations and fostering customer success. Your technical acumen will help provide expert guidance on best practices.

Key Responsibilities:

• Respond to ‘how to’ technical and configuration questions from enterprise customers
• Assist in troubleshooting first and second-level technical issues
• Collaborate with other teams, including Integration, Operations, and Customer Success, to ensure customer success
• Manage customer production environments
• Create knowledge articles for our knowledge base

Qualifications:

• Excellent written and verbal communication skills
• Strong technical knowledge, including Linux, Unix, and familiarity with other OS
• Interest in scripting languages (e.g., Bash, Shell, Python) and web technologies (XML, XSLT, DOM, HTML)
• Ability to articulate complex technical solutions clearly
• Experience supporting external customers, preferably in enterprise software

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