Technical Support Engineer - 11848

Coupa Software, Inc.; Bogotá; Presencial; COP 36.000.000 - 72.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global Wellness Days

BirthdayTime-Off

VolunteerTimeOff (VTO)

Employee Assistance Program (EAP)

Business Travel Protection

Referral Bonus Program

Descripción de la vacante

Coupa Software, Inc. is seeking a customer-focused technical support professional to guide enterprise customers through configuration and troubleshooting. You will own production environments and partner with Integration, Operations, and Customer Success to ensure successful outcomes.

You should bring strong communication skills and familiarity with Linux/Unix, scripting basics, and web technologies. Experience supporting enterprise software is a plus.

Formación

• Excellent written and verbal communication skills.
• Strong technical knowledge, including Linux and Unix.
• Experience working with external customers in an enterprise software setting.

Responsabilidades

• Answer 'how to' technical and application configuration questions to enterprise customers.
• Assist in troubleshooting 1st and 2nd level technical issues.
• Collaborate with Integration, Operations, and Customer Success as required to ensure customer success.
• Be responsible for customer production environments.
• Build knowledge articles in Coupa’s knowledge base for customers’ use.

Conocimientos

Communication skills

Linux

Unix

Scripting (Bash/Python)

Web technologies

Enterprise software support

Descripción del empleo

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

Pioneering Technology: At Coupa, we’re at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

What You’ll Do:

• Answer ‘how to’ technical and application configuration questions to our enterprise customers.
• Assist in troubleshooting 1st and 2nd level technical issues.
• Work with other business units, including the Integration team, Operations, and Customer Success, as required to ensure our customers’ success.
• Be responsible for customer production environments.
• Build ‘knowledge articles’ in Coupa’s knowledge base for customers’ use.

What You Will Bring to Coupa:

• Excellent written and verbal communication skills.
• Strong technical knowledge, including Linux, Unix, and familiarity with other Operating Systems.
• Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML).
• Ability to articulate solutions to complex technical problems clearly and simply.
• Experience working directly with external customers in a support environment, preferably in an enterprise software setting.

At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being. We offer a comprehensive suite of benefits designed to help you and your family thrive:

Global Well-Being Perks (For All Employees Globally)

• Global Wellness Days: Enjoy two designated, company-wide paid wellness daysoffeach year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together.
• BirthdayTime-Off: Celebrate your day!Coupa provides a paid dayoffon yourbirthdayor another day of your choice within yourbirthdaymonth.
• VolunteerTimeOff(VTO):Giving back is in our DNA.We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about.
• Employee Assistance Program (EAP):Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents.
• Business Travel Protection: Travel with peace of mind.Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel.
• Referral Bonus Program: Share the Coupa experience!Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles.

Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.