Enterprise Technical Customer Success Manager – Cloud Security

Netskope; Colombia; Presencial; COP 300 060 000 - 400 080 000; Tempo integral

Resumo da oferta

Netskope is seeking a proactive Customer Success Manager (CSM) to own post-sales success for enterprise customers in the North America market. You will drive adoption, measure business value, and align cloud security objectives with customer needs.

The role requires strong technical acumen in SSE/SASE, cloud security, and DLP awareness, plus excellent stakeholder management and English fluency. Some travel (5–10%) is expected.

Qualificações

• 5+ years in Customer Success, Technical Account Management, or similar roles for enterprise customers.
• Strong expertise in SSE/SASE architectures, cloud security, information security, and threat prevention.
• Experience with Data Loss Prevention (DLP) programs is a bonus.
• Proven ability to drive adoption, retention, and expansion.
• Experience building cloud and cybersecurity programs aligned to business goals.
• Strong stakeholder management, including executives and technical teams.
• Customer-centric, proactive, and capable in a fast-paced environment.
• Excellent organizational skills with competing priorities.
• Willingness to travel 5–10%.
• Fluency in English.

Responsabilidades

• Lead post-sales handoffs translating business objectives into technical outcomes and use cases.
• Drive a structured onboarding program to accelerate value realization.
• Lead regular cadence calls to monitor adoption and mitigate risk.
• Analyze support data to maintain customer health and prevent churn.
• Plan and deliver QBRs with GTM teams to review adoption and health trends.
• Monitor risk signals and apply CS playbooks to ensure long-term value.

Conhecimentos

SSE/SASE architectures

Cloud security

Information security

Threat prevention

DLP programs

Executive stakeholder management

Customer adoption & retention

Travel availability

English fluency

Formação académica

Bachelor's degree (BSc) preferred

Descrição da oferta de emprego

Netskope is seeking a proactive Customer Success Manager (CSM) to own post-sales success for enterprise customers in the North America market. You will drive adoption, measure business value, and align cloud security objectives with customer needs.

The role requires strong technical acumen in SSE/SASE, cloud security, and DLP awareness, plus excellent stakeholder management and English fluency. Some travel (5–10%) is expected.