Customer Success Manager

Netskope; Colombia; On-site; COP 300,060,000 - 400,080,000; Full time

Job summary

Netskope is seeking a proactive Customer Success Manager (CSM) to own post-sales success for enterprise customers in the North America market. You will drive adoption, measure business value, and align cloud security objectives with customer needs.

The role requires strong technical acumen in SSE/SASE, cloud security, and DLP awareness, plus excellent stakeholder management and English fluency. Some travel (5–10%) is expected.

Qualifications

• 5+ years in Customer Success, Technical Account Management, or similar roles for enterprise customers.
• Strong expertise in SSE/SASE architectures, cloud security, information security, and threat prevention.
• Experience with Data Loss Prevention (DLP) programs is a bonus.
• Proven ability to drive adoption, retention, and expansion.
• Experience building cloud and cybersecurity programs aligned to business goals.
• Strong stakeholder management, including executives and technical teams.
• Customer-centric, proactive, and capable in a fast-paced environment.
• Excellent organizational skills with competing priorities.
• Willingness to travel 5–10%.
• Fluency in English.

Responsibilities

• Lead post-sales handoffs translating business objectives into technical outcomes and use cases.
• Drive a structured onboarding program to accelerate value realization.
• Lead regular cadence calls to monitor adoption and mitigate risk.
• Analyze support data to maintain customer health and prevent churn.
• Plan and deliver QBRs with GTM teams to review adoption and health trends.
• Monitor risk signals and apply CS playbooks to ensure long-term value.

Skills

SSE/SASE architectures

Cloud security

Information security

Threat prevention

DLP programs

Executive stakeholder management

Customer adoption & retention

Travel availability

English fluency

Education

Bachelor's degree (BSc) preferred

Job description

Join the Future of Security at Netskope

Netskope (NASDAQ: NTSK) is a leader in modern security and networking for the cloud and AI era. We secure and accelerate cloud, data, and AI in real time, everywhere. Thousands of customers, including more than 30 of the Fortune 100, trust the Netskope One platform, its Zero Trust Engine, and the powerful NewEdge network to gain full visibility and control without performance trade-offs.

At Netskope, our technology is driven by our greatest strength: our people. We believe that belonging powers innovation, and success is both personal and organizational. We embrace differences in gender, ethnicity, beliefs, ability, and identity, creating an environment where every voice is heard and respected. We empower our employees to bring their authentic selves to work, grow their careers through continuous education and mentorship, and lead with transparency and curiosity. Join a team where you belong, where you are encouraged to be an entrepreneur, and where together, we continue to redefine the landscape of security.

Visit Careers at Netskope to learn more. Follow us on LinkedIn and Instagram.

NOTE: This role requires work with customers based in North America (West - PST timezone) and also a valid visa for US travel.

About the position:

At Netskope, the Customer Success organization is dedicated to ensuring customers achieve measurable business value, improved security outcomes and long-term success with the Netskope cloud security platform.

We are seeking a proactive, technically strong, and customer-focused technical Customer Success Manager (CSM) to own post-sales success for enterprise customers. This role blends deep technical expertise with strategic customer success leadership—driving adoption, utilization, risk reduction, and expansion by aligning business objectives to technical outcomes and business value realization.

Responsibilities:

• Lead structured post-sales handoffs from Sale, capturing business objectives and translating them into technical outcomes and use cases, defining measurable success criteria to business value realization.
• Drive a structured onboarding program that accelerates time-to-value and early adoption.
• Lead regular cadence calls to monitor utilization, adoption & engagement proactively identifying and mitigating adoption risk.
• Analyze support cases, telemetry, and usage trends to maintain visibility into overall customer health and elevate risks early to prevent churn.
• Plan and deliver Quarterly Business Reviews (QBRs) in alignment with GTM teams to review adoption, maturity progression, and customer health trends
• Continuously monitor customer risk signals across adoption, usage, support & telemetry data and mitigate risk using customer success playbooks to ensure retention and long-term value with the broader organization (Sales, Solution Engineers, Support, Services).

Requirements:

• 5+ years of experience in Customer Success, Technical Account Management, or similar roles supporting enterprise customers.
• Strong expertise in SSE/SASE architectures, cloud security, information security, and threat prevention.
• Hands-on experience with Data Loss Prevention (DLP) programs and controls would be a bonus
• Proven ability to drive customer adoption, retention, and expansion.
• Experience building business-aligned cloud and cybersecurity programs.
• Strong stakeholder management skills, with experience engaging executives and technical teams.
• Customer-centric, proactive, and able to thrive in a fast-paced, high-growth environment.
• Exceptional organizational skills with the ability to manage competing priorities.
• Ability to travel 5-10%.
• Fluency in English

Education:

• Bachelor’s Degree (BSc) preferred

Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.

The application window for this position is expected to close within 50 days.