Technical CSM: Cloud Security Adoption & Growth

Netskope, Inc.; Colombia; On-site; COP 180,000,000 - 240,000,000; Full time

Job summary

Netskope, Inc. is seeking a proactive Customer Success Manager to own post-sales outcomes for large enterprise customers globally. You will translate business objectives into technical value, drive adoption, and ensure measurable security outcomes with the Netskope platform.

The role requires deep technical knowledge of SSE/SASE, cloud and data security, strong stakeholder skills, and the ability to travel 5–10%. Fluency in English is essential, Bachelor’s degree preferred.

Qualifications

• 5+ years in Customer Success or similar for enterprise clients.
• Strong expertise in SSE/SASE, cloud security and information security.
• Experience with DLP programs is a plus.
• Proven ability to drive adoption, retention and expansion.
• Excellent stakeholder management with executives and technical teams.
• Willing to travel 5-10%.
• Fluent in English.

Responsibilities

• Lead post-sales success for enterprise customers.
• Drive onboarding program to accelerate time-to-value.
• Conduct regular cadence calls to monitor adoption.
• Analyze telemetry and usage trends to assess health and mitigate churn.
• Plan Quarterly Business Reviews with GTM teams.
• Collaborate with sales, SEs, and services to ensure retention.

Skills

Customer Success

Technical Account Management

SSE/SASE architectures

Cloud security

Information security

DLP

Stakeholder management

English fluency

Education

Bachelor’s Degree (BSc) preferred

Job description

Netskope, Inc. is seeking a proactive Customer Success Manager to own post-sales outcomes for large enterprise customers globally. You will translate business objectives into technical value, drive adoption, and ensure measurable security outcomes with the Netskope platform.

The role requires deep technical knowledge of SSE/SASE, cloud and data security, strong stakeholder skills, and the ability to travel 5–10%. Fluency in English is essential, Bachelor’s degree preferred.