Partner success Manager

Cynet Security; Medellín; Híbrido; COP 60.000.000 - 120.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Flexible hours

Work-from-home allowances

Office perks

Vacation & wellness time off

Life insurance & retirement

Descripción de la vacante

Cynet Security in Medellín seeks an experienced Partner Success Manager to own relationships across our NA/LATAM partner ecosystem and direct customers, driving value, adoption, and long-term success for partners and customers.

You will collaborate with the Onboarding team to ensure smooth transitions into ongoing success, act as a trusted advisor, translate feedback into action, and proactively manage risks, escalations, and growth opportunities with commercial and technical teams.

Formación

• 1-2 years in Customer Success, Partner Success, Account Management, or Channel roles.
• 1-2 years Cybersecurity, SaaS, or technical product experience (preferred).
• Excellent written and verbal communication skills.

Responsabilidades

• Oversee onboarding journey and ensure readiness for long-term success.
• Maintain proactive and strategic communication with partner stakeholders.
• Conduct partner/customer check-ins and communications plans.
• Track satisfaction, adoption, and performance metrics; escalate when needed.
• Identify opportunities for adoption growth and revenue expansion.

Conocimientos

Customer Success

Partner Success

Account Management

Channel partners

Cross-functional collaboration

Descripción del empleo

Cynet is seeking an experienced, cyber-oriented Partner Success Manager to own relationships across our NA/LATAM partner ecosystem (MSPs, MSSPs, resellers) and our direct customers. In this role, you will be responsible for driving value, supporting adoption, guiding enablement, and ensuring long-term success for both partners and customers.

You will collaborate closely with Cynet’s Onboarding team (who leads the OB process), ensuring a smooth transition into ongoing success. As a trusted advisor to partners and customers, you will provide strategic guidance, translate feedback into action, and proactively manage risks, escalations, and growth opportunities in collaburation with the Commercial and Technical teams.

If you excel in building meaningful relationships, balancing technical and business conversations, and supporting both partner-delivered and direct customer deployments, this role is an excellent fit.

What will you do?

Partner Success Responsibilities

• Oversee the partner/customer onboarding journey (Onboarding team leads the process) and ensure readiness for long-term success
• Maintain proactive and strategic communication with partner stakeholders
• Maintain regular customer check-ins and communication plans
• Conduct partner-facing Quarterly Business Reviews (QBRs); Conduct Executive Business Reviews (EBRs) with customer leadership
• Track partner/customer satisfaction, usage, adoption, and performance metrics
• Serve as the primary point of escalation for issues and coordinate with internal teams
• Identify opportunities within partner portfolios for adoption growth and revenue expansion
• Identify risks early and implement mitigation plans
• Advocate for requirements and feedback across product, engineering, PS, support, and sales
• Act as a trusted advisor by deeply understanding how partners operate and how Cynet strengthens their service delivery

Requirements

• 1-2 years in Customer Success, Partner Success, Account Management, or Channel roles
• 1-2 years Cybersecurity, SaaS, or technical product experience (preferred)
• Excellent written and verbal communication skills
• Ability to work cross-functionally and influence without authority
• Strong analytical skills and business acumen
• Proven track record managing multiple customers or partners simultaneously
• English, Spanish - required. Portuguese - advantage

You are

• A relationship builder who becomes a trusted advisor to both partners and end-customers
• Channel-savvy—familiar with MSP/MSSP/VAR operational models
• Customer-focused—experienced in driving adoption, value realization, and retention
• A strategic thinker able to navigate business outcomes and technical details
• An exceptional communicator who can present confidently to technical and executive stakeholders
• Proactive, solutions-oriented, and able to anticipate issues before they escalation
• Organized, calm under pressure, and capable of managing multiple accounts simultaneously
• Business-minded with strong ability to identify growth opportunities

About Us

Cynet is a leader in threat detection and response, designed to simplify security for organizations of all sizes. Our mission is to empower lean security teams and their partners with an AI-powered, unified platform that autonomously detects, protects, and responds to threats - backed by 24×7 security experts.

With a Partner First mindset, we focus on helping customers and partners stay protected, operate confidently, and achieve their goals. Our vision is to give every organization true cybersecurity peace of mind, providing fast, accurate protection without the noise or complexity.

Why Cynet?

Benefits & Programs

• Holistic well-being: Comprehensive health benefits, employee assistance programs, and an annual wellness allowance
• Flexibility & balance: Flexible working hours, work-from-home allowances, in-office perks, and dedicated time for learning and self-development
• Time off: Generous vacation and wellness time off, country-specific holidays, and paid parental leave for all caregivers
• Financial security: Country-specific life insurance and retirement programs
• Everyday perks: Mobile phone and gym expense reimbursement, plus office lunches