Partner Success Manager - Flexible Hours & Remote Options

Cynet; Colombia; On-site; COP 90,000,000 - 130,000,000; Full time

Benefits offered by this job

Health benefits

Flexible hours

Work-from-home allowances

Office perks

Learning time

Wellness time off

Job summary

Cynet is seeking an experienced, cyber-oriented Partner Success Manager to own relationships across our NA/LATAM partner ecosystem (MSPs, MSSPs, resellers) and our direct customers. In this role, you will drive value, support adoption, guide enablement, and ensure long-term success for both partners and customers.

You will collaborate closely with Cynet’s Onboarding team (who leads the OB process), ensuring a smooth transition into ongoing success.

Qualifications

• 1-2 years in Customer Success, Partner Success, Account Management, or Channel roles
• 1-2 years Cybersecurity, SaaS, or technical product experience (preferred)
• Excellent written and verbal communication skills
• Ability to work cross-functionally and influence without authority
• Strong analytical skills and business acumen
• Proven track record managing multiple customers or partners simultaneously
• English, Spanish - required. Portuguese - advantage

Responsibilities

• Oversee the partner/customer onboarding journey (Onboarding team leads the process) and ensure readiness for long-term success
• Maintain proactive and strategic communication with partner stakeholders
• Maintain regular customer check-ins and communication plans
• Conduct partner-facing Quarterly Business Reviews (QBRs); Conduct Executive Business Reviews (EBRs) with customer leadership
• Track partner/customer satisfaction, usage, adoption, and performance metrics
• Serve as the primary point of escalation for issues and coordinate with internal teams
• Identify opportunities within partner portfolios for adoption growth and revenue expansion
• Identify risks early and implement mitigation plans
• Advocate for requirements and feedback across product, engineering, PS, support, and sales
• Act as a trusted advisor by deeply understanding how partners operate and how Cynet strengthens their service delivery

Skills

Customer Success

Partner Management

Account Management

Cross-functional Collaboration

Analytical Skills

Bilingual English/Spanish

Job description

Cynet is seeking an experienced, cyber-oriented Partner Success Manager to own relationships across our NA/LATAM partner ecosystem (MSPs, MSSPs, resellers) and our direct customers. In this role, you will drive value, support adoption, guide enablement, and ensure long-term success for both partners and customers.

You will collaborate closely with Cynet’s Onboarding team (who leads the OB process), ensuring a smooth transition into ongoing success.