Enterprise Customer Success Specialist – Growth & Onboarding

Iron Mountain; Bogotá ciudad; Presencial; COP 60.000.000 - 90.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible shifts

Flexible work options

Health plan

Retirement plan

Learning and growth opportunities

Descripción de la vacante

Iron Mountain is seeking a Customer Success Specialist to manage relationships and accelerate growth for enterprise accounts. You will oversee day-to-day operations, onboarding, and cross-functional collaboration to deliver value and exceptional service.

Your role blends operational rigor with a customer-first mindset, driving efficiency and long-term client satisfaction across key accounts in a dynamic environment.

Formación

• Experience in customer success, account management, or client-facing operations.
• Ability to balance operational work with sales awareness to grow accounts.
• Excellent communication and stakeholder management with proven SLA delivery.
• Analytical mindset with experience in spend analysis and process optimization.

Responsabilidades

• Lead day-to-day account support and escalation management, including service changes and billing inquiries.
• Drive onboarding and self-serve training for client teams and assist with account restructures.
• Perform continuous process improvement and root cause analysis to identify efficiency gains and prevent escalations.
• Collaborate with internal teams and participate in monthly/quarterly business reviews with CS and GAM leaders.

Conocimientos

Customer success

Account management

Operations

Communication

Stakeholder management

Root cause analysis

Invoice review

Descripción del empleo

Iron Mountain is seeking a Customer Success Specialist to manage relationships and accelerate growth for enterprise accounts. You will oversee day-to-day operations, onboarding, and cross-functional collaboration to deliver value and exceptional service.

Your role blends operational rigor with a customer-first mindset, driving efficiency and long-term client satisfaction across key accounts in a dynamic environment.