Customer Success Specialist

Iron Mountain; Colombia; Presencial; COP 78.271.759 - 117.407.639; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Culture of belonging

Total Rewards for career and well-being

Collaborative team environment

Descripción de la vacante

A leading storage and information management company is seeking a Customer Success Specialist in Colombia. The role involves supporting the Account Management team by addressing client needs, summarizing data, and creating presentations. Candidates should have advanced English skills and proficiency in Excel, along with problem-solving abilities. This position is crucial for building client relationships and enhancing business operations.

Formación

• Must have problem-solving and critical thinking abilities.
• Ability to work independently with moderate supervision.
• Experience in a relevant support role is preferred.

Responsabilidades

• Provide timely support to the Account Management team.
• Address customer needs and concerns.
• Summarize and report detailed data and financial breakdowns.
• Create solid presentations for clients.
• Manage complex issues and billing inquiries.

Conocimientos

Advanced English skills

Intermediate proficiency in Microsoft Excel

Experience in problem-solving roles

Strong written and verbal communication

Descripción del empleo

1 day ago Be among the first 25 applicants

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect our data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation.

Job Summary

Are you ready to elevate your career and become an essential part of our team? As a Customer Success Specialist, you’ll be a crucial support system for our Account Management team, helping to build and strengthen client relationships. You’ll take ownership of complex issues, analyze data, and create compelling presentations that will be shared directly with our customers. You will have a direct impact on our ability to serve our clients and drive our business forward.

What You’ll Do

• Provide timely support to the Account Management team through various communication channels.
• Address customer needs and concerns to strengthen client relationships.
• Summarize and report detailed data, financial breakdowns, and other key information.
• Create solid presentations that may be shared directly with clients.
• Manage complex issues and billing‑related inquiries, taking full ownership from start to finish.

What You’ll Bring

• Advanced English skills.
• Intermediate proficiency in Microsoft Excel.
• Experience in a role requiring problem‑solving and critical thinking.
• The ability to work independently with moderate supervision.
• Strong communication skills, both written and verbal.

What We Offer

• Part of an ever‑evolving global organization focused on transformation and innovation.
• A culture of belonging in which you are encouraged to use your voice.
• Total Rewards to support your career and well‑being.
• The chance to work collaboratively with a diverse team.

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0094236