Customer Service & Operations Associate (Hybrid)

Iron Mountain; Bogotá ciudad; Híbrido; COP 40.000.000 - 60.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global connectivity

Hybrid work

Professional growth

Tech gear provided

Competitive rewards

Diversity & inclusion

Transportation service

Career development

Descripción de la vacante

Iron Mountain seeks an Associate Representative, Customer Service to ensure an exceptional user experience by managing customer requirements, incidents, and regional requests. You will parametrize internal systems and monitor key logistics processes as part of a dynamic, results‑oriented team.

You’ll work with cross-functional groups to escalate issues, ensure data accuracy, and uphold corporate standards across platforms like Salesforce, SKP, IMConnect, and Secure Sync.

Formación

• Experience in order entry, handling regional requirements or supporting logistics operations in dynamic environments.
• Strong knowledge of CRM/ERP platforms such as Salesforce, SKP, IMConnect and Secure Sync.
• Excellent communication, proactive problem solving, time management, and high attention to detail.

Responsabilidades

• Manage the full lifecycle of cases and service orders, including processing, rescheduling, and inventory activities to ensure customer satisfaction and accurate deliverables.
• Collaborate with Transportation, Billing, Collections, Customer Success, and Non-Conformance teams to escalate critical cases and coordinate logistics.
• Ensure compliance with organizational standards and local regulations, managing user access to internal platforms and supporting audits.

Conocimientos

Order entry

Regional requirements

Logistics support

CRM/ERP

Salesforce

SKP Secure Keeping

IMConnect

Secure Sync

Communication

Problem solving

Time management

Detail-oriented

Educación

Technical or university education in Administration, Logistics, Industrial or related

Herramientas

Salesforce

SKP (Secure Keeping)

IMConnect

Secure Sync

Descripción del empleo

Iron Mountain seeks an Associate Representative, Customer Service to ensure an exceptional user experience by managing customer requirements, incidents, and regional requests. You will parametrize internal systems and monitor key logistics processes as part of a dynamic, results‑oriented team.

You’ll work with cross-functional groups to escalate issues, ensure data accuracy, and uphold corporate standards across platforms like Salesforce, SKP, IMConnect, and Secure Sync.