English Speaking - Medical Record Clerk

Talentohc; Colombia; Remote; COP 38,193,000 - 68,748,000; Full time

Job summary

TalentoHC is seeking fully bilingual Records Clerks to support a U.S.-based personal injury firm. This fully remote role requires handling medical records, billing, and documentation from U.S. providers with strong English skills.

You will coordinate with internal teams to meet deadlines while maintaining confidentiality and accuracy. The ideal candidate has experience in medical administration or records retrieval, excellent organization, and the ability to manage multiple requests in a

Qualifications

• Exceptional English proficiency (C1/C2) is required.
• Experience in medical administration or medical records retrieval preferred.
• Familiarity with medical terminology and billing processes.
• Experience with U.S.-based healthcare providers is desirable.
• Strong organizational and multitasking abilities.
• Ability to work independently in a remote setting.
• Proficiency in Microsoft Word and Excel.

Responsibilities

• Request and retrieve medical records and billing statements from U.S. providers.
• Follow up regularly to obtain outstanding records.
• Communicate status to clients and providers professionally.
• Draft and submit medical records requests and correspondence.
• Verify final balances and supporting documentation.
• Review and organize medical records for accuracy.
• Maintain confidential handling of information.
• Collaborate with legal teams to prepare case files.
• Manage multiple cases with deadlines and quality targets.

Skills

English proficiency

Records retrieval

Medical terminology

Client communication

Remote work

Organization

MS Word/Excel

Tools

MS Word

Excel

Record management systems

Job description

Records Clerk – Medical Records Retrieval

Location: Fully Remote – Latin America (Colombia or Peru Preferred)

Employment Type: Full-Time | Long-Term Contract

Schedule: This team operates Monday through Sunday, different schedules are assigned based on needs

Role Snapshot

TalentoHC is seeking highly organized, detail-oriented, and fully bilingual (English/Spanish) Records Clerks to support a leading U.S.-based personal injury law firm. This fully remote opportunity is ideal for professionals with experience in medical administration, healthcare operations, medical billing, or medical records management who possess exceptional English communication skills.

The ideal candidate is proactive, resourceful, and comfortable communicating with U.S. healthcare providers to obtain, review, and organize medical documentation essential to the legal claims process.

About the Opportunity

As a Records Clerk, you will play an important role in supporting personal injury cases by gathering medical records, billing information, and supporting documentation from hospitals, physicians, and other healthcare providers across the United States.

You will work closely with internal legal teams to ensure that medical documentation is complete, accurate, and received within established deadlines, helping attorneys prepare cases for settlement negotiations.

This position requires excellent communication skills, persistence in following up with healthcare providers, and the ability to manage multiple requests simultaneously in a fast-paced, deadline-driven environment.

Key Responsibilities

• Contact U.S. hospitals, physicians, medical offices, and healthcare facilities to request and retrieve medical records, billing statements, and related documentation.
• Conduct consistent follow-ups with healthcare providers to obtain outstanding records and resolve delays or discrepancies.
• Communicate professionally with clients and medical providers regarding the status of records requests.
• Draft and submit medical records requests, authorization forms, and correspondence.
• Obtain and verify final medical balances, billing statements, and supporting documentation.
• Review, analyze, organize, and itemize medical records and bills to ensure accuracy and completeness.
• Confirm the availability of applicable lien agreements and assist with health insurance subrogation documentation.
• Maintain accurate records of communications, requests, and follow-up activities within internal case management systems.
• Identify missing information, investigate discrepancies, and proactively resolve documentation issues.
• Collaborate with legal teams to ensure case files are complete and ready for the next stage of the claims and settlement process.
• Manage multiple cases simultaneously while meeting established productivity targets, deadlines, and quality standards.
• Maintain strict confidentiality when handling sensitive medical and personal information.

Qualifications

• Exceptional English proficiency (C1/C2 level) is required, with outstanding verbal and written communication skills and the ability to communicate fluently and professionally with U.S.-based healthcare providers and clients.
• Previous experience in medical administration, medical records retrieval, healthcare operations, medical billing, insurance claims, or a related field is strongly preferred.
• Familiarity with medical terminology, healthcare documentation, and medical billing processes.
• Experience communicating with U.S. healthcare providers or supporting U.S.-based healthcare organizations is highly desirable.
• Educational background in medicine, nursing, medical assisting, healthcare administration, or a related discipline is a plus.
• Strong investigative, problem-solving, and follow-up skills.
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
• Proficiency in Microsoft Word, Excel, and digital record management systems.
• Ability to work independently in a fully remote environment while collaborating effectively with a distributed team.
• Comfortable making frequent outbound calls and handling professional communications throughout the workday.
• Ability to meet deadlines, productivity expectations, and quality standards.

About TalentoHC

TalentoHC is a leading talent solutions firm connecting exceptional professionals with innovative organizations across the United States and Latin America. We specialize in delivering high-quality talent through direct hire, contract staffing, executive search, and nearshore workforce solutions. Our mission is to connect talented individuals with meaningful career opportunities while helping organizations build high-performing teams.

Equal Opportunity Employer

TalentoHC is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected status.