Bilingual Medical Administrative Coordinator

Entrepreneur Cooperative; Colombia; Remote; COP 41,376,000 - 49,561,000; Full time

Job summary

Entrepreneur Cooperative is seeking a Bilingual Medical Administrative Coordinator to provide remote operational and administrative support for U.S.-based healthcare practices. You will manage patient information, coordinate insurance processes, maintain EMR/EHR documentation, and support documentation for prescriptions, authorizations, and provider enrollment.

The role requires 1+ year of healthcare administration experience, Advanced English (C1/C2) and Fluent Spanish, and the ability to work

Qualifications

• At least 1 year of relevant healthcare administration experience.
• Advanced English proficiency (C1/C2) and fluent Spanish.
• Experience verifying patient insurance eligibility and benefits.
• Familiarity with EMR/EHR systems.
• Understanding of healthcare administrative procedures and medical documentation.
• Strong organizational skills and attention to detail.
• Ability to work independently in a remote environment.

Responsibilities

• Review and update patient demographic information in EMR/EHR systems.
• Maintain accurate and organized EMR/EHR documentation.
• Handle insurance eligibility verification and authorization coordination.
• Submit and monitor prior authorizations; follow up on denials.
• Coordinate prescription processing and pharmacy communications.
• Support provider enrollment and credentialing activities.
• Communicate with patients, providers, pharmacies, and insurers.
• Maintain confidentiality and protect patient information.

Skills

Advanced English (C1/C2)

Fluent Spanish

Remote work experience

Healthcare administration

Tools

EMR/EHR systems

CAQH

Insurance verification software

Job description

Bilingual Medical Administrative Coordinator

Location: Remote - Colombia Employment Type: Full-Time Independent Contractor Number of Openings: 20 Positions Industry: Healthcare Services / Medical Administration Compensation: $1,280 USD per month Experience: 1+ Year in Healthcare Administration or Related Roles Languages: Advanced English (C1/C2) and Fluent Spanish Schedule: Full-Time | U.S. Business Hours Start Date: As Soon As Possible About The Company Our client is a growing U.S.-based healthcare support organization that provides remote administrative and operational assistance to medical practices across the United States. The company partners with healthcare professionals to simplify administrative processes, improve practice efficiency, and ensure that medical teams can focus more of their time on patient care. Its remote workforce supports essential healthcare operations, including patient documentation, insurance coordination, authorization requests, and provider-related administrative processes. With an emphasis on accuracy, reliable communication, and efficient workflows, the organization continues expanding its remote support teams to meet the needs of healthcare providers across different medical specialties.

About The Role We are seeking Bilingual Medical Administrative Coordinators to provide remote operational and administrative support to U.S.-based healthcare practices. In this position, you will help medical teams manage patient information, coordinate insurance-related processes, maintain electronic health records, and support documentation required for prescriptions, authorizations, and provider enrollment. You will interact with healthcare providers, insurance representatives, pharmacies, and patients to ensure administrative requests are handled accurately and efficiently. This opportunity is ideal for someone with previous medical administration or healthcare support experience, strong organizational skills, and the ability to communicate professionally in both English and Spanish.

What You'll Do

Medical Records & Patient Information

• Review and update patient demographic information in electronic health record systems
• Maintain accurate and organized EMR/EHR documentation
• Upload and organize laboratory reports, referrals, clinical notes, and other medical documents
• Verify patient insurance eligibility and benefit information
• Identify missing or incomplete records and coordinate necessary updates
• Support accurate and confidential handling of patient information

Insurance Verification & Authorization Coordination

• Assist with medical, procedure-related, and prescription prior authorizations
• Collect required information and supporting clinical documentation
• Submit authorization requests and monitor their progress
• Communicate with insurance carriers regarding pending decisions and additional requirements
• Follow up on authorization denials, appeals, and outstanding documentation
• Keep authorization records updated to support timely healthcare services

Prescription & Pharmacy Administration

• Coordinate administrative processing of prescription refill requests
• Communicate with pharmacies regarding medication-related requests
• Track prescription authorization statuses and pending responses
• Help resolve documentation issues that may delay prescription processing
• Keep healthcare teams informed about outstanding medication-related requests

Provider Credentialing Support

• Assist with administrative tasks related to provider enrollment with Medicare, Medicaid, and commercial insurance plans
• Update and maintain provider information in CAQH and other credentialing platforms
• Track credentialing applications and enrollment progress
• Monitor important provider documentation, including professional licenses, DEA registrations, and malpractice insurance
• Help identify upcoming credential expirations and outstanding enrollment requirements

Healthcare Administrative Operations

• Communicate with patients, providers, pharmacies, and insurance companies
• Maintain organized records of requests, updates, and follow-up activities
• Support daily administrative processes across medical practices
• Coordinate outstanding tasks to help reduce administrative delays
• Handle protected health information responsibly and maintain patient confidentiality

Qualifications

Required

• At least 1 year of relevant experience in medical administration, medical reception, healthcare virtual assistance, medical records, prior authorizations, credentialing, or a related healthcare support position
• Advanced English proficiency (C1/C2) and fluent Spanish, both written and spoken
• Experience verifying patient insurance eligibility and benefits
• Familiarity with Electronic Medical Records (EMR) or Electronic Health Records (EHR) systems
• Understanding of healthcare administrative procedures and medical documentation
• Strong organizational skills and attention to detail
• Ability to manage multiple requests and deadlines
• Professional written and verbal communication skills
• Ability to work independently in a remote environment
• Commitment to protecting confidential patient information and maintaining accurate records

Preferred

• Previous experience supporting U.S.-based medical practices or healthcare providers
• Familiarity with medical or pharmacy prior authorization processes
• Experience with provider credentialing and insurance enrollment
• Knowledge of CAQH, Medicare, Medicaid, and commercial insurance requirements
• Understanding of HIPAA regulations and healthcare documentation standards

What Makes a Strong Candidate?

• Accuracy: You carefully review patient records, insurance details, and medical documentation
• Organization: You can manage several administrative processes without losing track of important information
• Follow-through: You consistently monitor pending requests and take action when additional information is needed
• Communication: You interact professionally with healthcare teams, patients, and insurance representatives
• Adaptability: You can work across different administrative workflows and learn new procedures
• Confidentiality: You understand the importance of protecting sensitive healthcare information

How Success Is Measured

• Patient records and electronic medical documentation remain complete and accurate
• Insurance eligibility information is verified and updated appropriately
• Prior authorization requests are submitted and followed up on efficiently
• Prescription-related administrative requests are coordinated in a timely manner
• Provider credentialing documentation and enrollment records remain organized
• Pending requests are tracked and communicated effectively
• Medical teams receive reliable administrative support that contributes to efficient daily operations
• Patient information is handled according to applicable confidentiality and compliance requirements

Why Join Us?

• 100% remote opportunity supporting healthcare operations in the United States
• Join an expanding healthcare support organization
• Gain experience across multiple areas of medical administration
• Work with insurance verification, EMR/EHR systems, prior authorizations, and provider documentation
• Develop specialized skills in U.S. healthcare administrative processes
• Contribute to smoother operations for medical professionals and their patients

Important Notes

• Advanced English (C1/C2) and fluent Spanish are required
• Candidates must have at least 1 year of relevant healthcare administrative experience
• Experience with insurance verification and EMR/EHR systems is required
• Previous exposure to U.S. healthcare practices is highly valued
• The position requires availability during U.S. business hours
• This is an administrative support position; clinical responsibilities are not part of the role

This is a fully remote position.