Ecommerce Order Fulfillment Lead: Omnichannel

FashionUnited Group; Bogotá; On-site; COP 120,000,000 - 180,000,000; Full time

Job summary

Adidas Group in Colombia seeks an experienced Manager Order Management & Fulfillment - Digital to own eCommerce order fulfillment, including processing orders and returns, and leading new marketplace implementations. You will collaborate with Customer Service and internal stakeholders to optimize processes and performance.

The role requires a university degree or equivalent and at least 5 years of relevant experience, with a focus on reducing costs, enhancing CSAT/NPS, and ensuring timely order

Qualifications

• University degree or equivalent education required.
• Minimum 5 years of experience in job or job function.

Responsibilities

• Identify and implement eCommerce fulfillment improvements
• Define new consumer fulfillment processes to reduce costs and increase CSAT/NPS
• Coordinate cross-functional governance between Tech, Supply Chain and Retail Ops
• Lead new Marketplace implementations and operational enhancements
• Monitor KPIs, SLAs, and 3PL performance; report status regularly
• Ensure on-time returns E2E processing and refunds for eCom customers

Skills

E-commerce Fulfillment

KPI Monitoring

Cross-functional Collaboration

Education

University degree or equivalent

Job description

Adidas Group in Colombia seeks an experienced Manager Order Management & Fulfillment - Digital to own eCommerce order fulfillment, including processing orders and returns, and leading new marketplace implementations. You will collaborate with Customer Service and internal stakeholders to optimize processes and performance.

The role requires a university degree or equivalent and at least 5 years of relevant experience, with a focus on reducing costs, enhancing CSAT/NPS, and ensuring timely order