Ecommerce Fulfillment Manager — Orders & Returns Excellence

adidas; Colombia; On-site; COP 80,000,000 - 110,000,000; Full time

Job summary

adidas is seeking an experienced Manager Order Management & Fulfillment Market in Colombia. You will lead daily order and return performance, coordinating with Customer Service and internal partners to ensure best-in-class eCommerce fulfillment.

The role requires a university degree and at least 5 years in a related field, with strong process optimization and stakeholder management skills. You will drive marketplace implementations and enhancements for the LAM region.

Qualifications

• Bachelor’s degree or equivalent education.
• Minimum 5 years of experience in the role or function.
• Experience in eCommerce fulfillment and 3PL coordination.

Responsibilities

• Identify and implement B2C fulfillment trends based on market demand.
• Define and establish new consumer fulfillment processes to reduce costs and increase CSAT/NPS.
• Drive governance between Tech, Supply Chain, and Retail Ops for scalability.
• Be the center of excellence on eCommerce fulfillment requests.
• Monitor KPIs, SLAs, 3PL performance and cost developments.
• Support eCommerce Omnichannel demands and returns processes.
• Coordinate solutions with local and global teams to resolve fulfillment issues.

Skills

Order management

Fulfillment operations

Cross-functional collaboration

Customer service

Analytics

Education

University degree

Tools

ERP systems

Job description

adidas is seeking an experienced Manager Order Management & Fulfillment Market in Colombia. You will lead daily order and return performance, coordinating with Customer Service and internal partners to ensure best-in-class eCommerce fulfillment.

The role requires a university degree and at least 5 years in a related field, with strong process optimization and stakeholder management skills. You will drive marketplace implementations and enhancements for the LAM region.