Ecommerce Fulfillment Manager — Orders & Returns Excellence

adidas; Colombia; Presencial; COP 80.000.000 - 110.000.000; Jornada completa

Descripción de la vacante

adidas is seeking an experienced Manager Order Management & Fulfillment Market in Colombia. You will lead daily order and return performance, coordinating with Customer Service and internal partners to ensure best-in-class eCommerce fulfillment.

The role requires a university degree and at least 5 years in a related field, with strong process optimization and stakeholder management skills. You will drive marketplace implementations and enhancements for the LAM region.

Formación

• Bachelor’s degree or equivalent education.
• Minimum 5 years of experience in the role or function.
• Experience in eCommerce fulfillment and 3PL coordination.

Responsabilidades

• Identify and implement B2C fulfillment trends based on market demand.
• Define and establish new consumer fulfillment processes to reduce costs and increase CSAT/NPS.
• Drive governance between Tech, Supply Chain, and Retail Ops for scalability.
• Be the center of excellence on eCommerce fulfillment requests.
• Monitor KPIs, SLAs, 3PL performance and cost developments.
• Support eCommerce Omnichannel demands and returns processes.
• Coordinate solutions with local and global teams to resolve fulfillment issues.

Conocimientos

Order management

Fulfillment operations

Cross-functional collaboration

Customer service

Analytics

Educación

University degree

Herramientas

ERP systems

Descripción del empleo

adidas is seeking an experienced Manager Order Management & Fulfillment Market in Colombia. You will lead daily order and return performance, coordinating with Customer Service and internal partners to ensure best-in-class eCommerce fulfillment.

The role requires a university degree and at least 5 years in a related field, with strong process optimization and stakeholder management skills. You will drive marketplace implementations and enhancements for the LAM region.