Ecommerce Fulfillment Manager: Orders & Returns

adidas; Bogotá; On-site; COP 60,000,000 - 90,000,000; Full time

Job summary

adidas in Colombia is seeking a Manager Order Management & Fulfillment - Digital to lead the daily eCommerce order and return fulfillment operations. You will drive cross-functional governance with Tech, Supply Chain and Retail Ops, optimize processes for cost and CSAT, and spearhead new marketplace implementations to strengthen the omnichannel strategy.

You will report to the Sr. Manager Post Orders Operations and collaborate with regional teams to ensure end-to-end eCommerce excellence across

Qualifications

• University degree or equivalent education required.
• Broad and deep theoretical understanding of functional area.
• Minimum 5 years of experience in job or job function.

Responsibilities

• Lead daily eCommerce order and return fulfillment performance.
• Collaborate with Customer Service and IT to ensure scalable processes.
• Drive new marketplace implementations and operational enhancements.
• Monitor KPIs, SLAs, and 3PL performance and costs.
• Coordinate cross-functional governance for peak seasons.
• Be the first point of contact for eCommerce fulfillment requests.

Skills

5+ years experience

Education

University degree or equivalent education

Job description

adidas in Colombia is seeking a Manager Order Management & Fulfillment - Digital to lead the daily eCommerce order and return fulfillment operations. You will drive cross-functional governance with Tech, Supply Chain and Retail Ops, optimize processes for cost and CSAT, and spearhead new marketplace implementations to strengthen the omnichannel strategy.

You will report to the Sr. Manager Post Orders Operations and collaborate with regional teams to ensure end-to-end eCommerce excellence across