Documentation Specialist Supervisor

PriceSmart, Inc.; Bogotá ciudad; On-site; COP 78,120,000 - 100,440,000; Full time

Job summary

PriceSmart, Inc. in Bogotá, Colombia seeks a proactive Document Specialist Supervisor to lead and manage the Document Specialists (DS I and DS II) in Colombia. You will oversee documentation workflows supporting Buying and Logistics, ensuring agility and accuracy while driving continuous improvement.

You will partner with Assistant Buyers and Buyers, oversee hiring, training, and workload distribution, and coach the team to achieve high performance. A travel requirement of up to 10% is expected.

Qualifications

• 3-5 years of experience in documentation, buying support, logistics, or a related field.

Responsibilities

• Lead and mentor a team of Document Specialists (DS I and DS II).
• Conduct weekly planning meetings to assign tasks and review progress.
• Ensure workload balance and adequate coverage across categories and regions.
• Monitor team performance and provide ongoing feedback and coaching.
• Foster a collaborative environment that supports employee development and growth.
• Oversee documentation workflows related to item setup, vendor onboarding, compliance, and product registration.
• Monitor documentation turnaround times and error rates and ensure compliance with processes.

Skills

Team leadership

Documentation

Logistics coordination

Prioritization

Communication

Tools

AS400

PIM

Job description

Hello, potential PriceSmart candidate. We're on a mission to hire the very best, and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize the greatest contributions to the company can come from anywhere in the organization, and we know that the next one could be yours!

We are seeking a proactive, organized, and experienced Document Specialist Supervisor to lead and manage our team of Document Specialists (DS I and DS II) in Colombia. This role will ensure agility, accuracy, and efficiency in documentation workflows that support our Buying and Logistics teams. The supervisor will oversee team performance, hiring, training, workload distribution, and continuous improvement, while serving as a strategic partner to Assistant Buyers and Buyers.

What's unique about this job (What you'll do)

• Manage and mentor a team of Document Specialists (DS I and DS II).
• Conduct weekly planning meetings to assign tasks, review progress, and resolve blockers.
• Ensure workload balance and adequate coverage across categories and regions.
• Monitor team performance and provide ongoing feedback and coaching.
• Foster a collaborative environment that supports employee development and growth.

Documentation & Process Oversight

• Oversee documentation workflows related to item setup, vendor onboarding, compliance, and product registration.
• Ensure timely and accurate completion of documentation in systems such as AS400 and PIM.
• Monitor documentation turnaround times and error rates.
• Ensure compliance with established processes, policies, and documentation requirements.
• Identify opportunities to improve, standardize, and streamline documentation processes.

Strategic Support

• Partner with Assistant Buyers and Buyers to prioritize and delegate tasks to DS I and DS II team members.
• Collaborate with Compliance, Product Registration, Duties, and other relevant teams.
• Support cross-training initiatives with Inventory Coordinators to increase team flexibility and retention.
• Identify staffing and resource needs and support proposals for expanding the Document Specialist team.

Training & Development

• Support the hiring of Document Specialists and participate in the selection process.
• Lead onboarding and training for new Document Specialist team members.
• Develop and maintain SOPs, documentation templates, and training materials in collaboration with HR and Compliance teams.
• Provide feedback and coaching to support employee performance, career growth, and readiness for promotion.
• Liaise with the People Organization team on people-related matters.

Reporting & Metrics

• Track team performance, documentation turnaround times, workload, and error rates.
• Provide regular updates to leadership regarding team performance, operational impact, and resource needs.
• Prepare and maintain reports that support decision‑making and continuous improvement.
• Support budgeting and staffing proposals related to the Document Specialist team.

Bring your passion and expertise (Who you are)

• 3-5 years of experience in documentation, buying support, logistics, or a related field.
• Previous supervisory or team lead experience is preferred.
• Knowledge of compliance and import/export documentation.
• Experience or familiarity with internal systems such as AS400 and PIM.
• Excellent organizational, communication, problem‑solving, and leadership skills.
• Strong ability to prioritize tasks and manage multiple workflows simultaneously.
• Ability to collaborate effectively with Buyers, Assistant Buyers, Compliance, Product Registration, Duties, and other cross‑functional teams.
• Willingness to travel up to 10% as required.

Some important intangibles

You feel connected to our mission and values: Integrity, Respect, Accountability, Passion, Community and Continuous Improvement.

You are a self‑starter who doesn't need direct supervision to motivate you for success.

You enjoy sharing your quirkiness and talents with your coworkers.

You enjoy working hard and leading others toward shared goals.

You are full of energy for the things you see as challenging.

You have the ability to remain calm when dealing with unforeseen constraints and changing priorities.

You are an effective communicator who enjoys collaborating across teams and supporting the development of others.

The above description is designed to state the general nature and level of work performed in the function. It is not intended to contain or be construed as an exhaustive inventory of all job duties, responsibilities and qualifications required of employees assigned to this job. A complete job description may be made available to you through the hiring process.

Our Commitment

We not only embrace and celebrate the diversity of our membership base and communities, but also strive to achieve the same in our employees. At PriceSmart, we are committed to equal employment opportunity, regardless of race, color, religion, national origin, gender, sexual orientation, age, disability, veteran status or any other class protected by applicable law. We are proud to be an equal opportunity employer.

Get to know us

PriceSmart was founded with a purpose: to inspire and impact the lives and businesses of our Members, our employees and our communities through the ethical delivery of the best quality goods and services at the lowest possible prices.

Throughout the years, we have constantly asked ourselves how we can do more and have a greater impact. We want to prove that we are a company that can grow, be profitable and do good in the world, and we have learned that it takes a great organizational culture to achieve that goal.

At PriceSmart, you can look forward to company events, anniversaries celebrating our employees with more than 20, or 30 years of tenure, volunteering and learning opportunities, and just great company filled with curious, kind folks. Dreaming up and sharing ideas aren't responsibilities reserved for certain teams or leaders; the challenge of building our own culture is on all of our shoulders. That sense of community and belonging keeps us excited to walk through the door everyday, wherever that door may be, in any of our 13 countries.