Director de Operaciones de Centro de Llamadas

ACTIVOS S A S; Bogotá; Presencial; COP 18.000.000 - 32.000.000; Jornada completa

Descripción de la vacante

ACTIVOS S A S in Bogotá is seeking a Director to lead workforce operations in its call center. You will oversee planning, scheduling, and optimization to align resources with demand and ensure efficient service delivery.

The role requires strong leadership, interpersonal skills, and experience in BPO or call center environments, with cloud-based tech familiarity and proficiency in Microsoft Office tools.

Formación

• 2-4 years of experience in the BPO/Call center industry and with cloud-based technologies.
• Strong English proficiency (B2+).
• Strong knowledge of Microsoft Office applications including Project, Word.

Responsabilidades

• Lead the planning, scheduling, and optimization of workforce operations in the call center.
• Align resources with demand patterns and manage capacity to meet service levels.
• Design and test outbound dialing strategies to optimize outbound campaigns.

Conocimientos

BPO/Call center experience

Leadership

Interpersonal skills

English proficiency (B2+)

Herramientas

Microsoft Project

Microsoft Word

Microsoft Office

Descripción del empleo

ACTIVOS S A S in Bogotá is seeking a Director to lead workforce operations in its call center. You will oversee planning, scheduling, and optimization to align resources with demand and ensure efficient service delivery.

The role requires strong leadership, interpersonal skills, and experience in BPO or call center environments, with cloud-based tech familiarity and proficiency in Microsoft Office tools.