Asesor call center con experiencia

Apex América Colombia; Bogotá ciudad; Presencial; COP 89.280.000 - 133.920.000; Jornada completa

Descripción de la vacante

Apex América Colombia in Bogotá is seeking a Director to lead planning, scheduling, and optimization of our workforce operations in the call center.

The ideal candidate aligns resources with demand, designs outbound dialing strategies, and ensures adherence to call-center procedures and scripts.

Formación

• Experience leading workforce planning in a call center/BPO.
• Ability to align resources with demand patterns.
• Experience designing outbound dialing strategies.

Responsabilidades

• Lead planning, scheduling, and optimization of workforce operations in the call center.
• Ensure optimal alignment of resources with demand patterns.
• Design and test outbound dialing strategies.

Conocimientos

Call Center Routing

Automation Tools

Infrastructure Requirements

Descripción del empleo

Director to lead the planning, scheduling, and optimization of workforce operations in our call center. The ideal candidate will ensure optimal alignment of resources with demand patterns and design and test different outbound dialing strategies to...

• You're accustomed to a BPO or call-center environment where success means following a script rather than exercising independent judgment.
• You prefer responding to assigned tasks rather than proactively identifying what needs attention
• You are...

• and Call Center Routing
• Proficient in understanding and documenting the infrastructure requirements and specifications, including resource types, networking, security, and compliance needs.
• Knowledge of automation tools and frameworks for building, testing...