Digital Sales Junior Manager

Samsung Electronics Colombia; Bogotá; On-site; COP 95,259,869 - 133,363,816; Full time

Benefits offered by this job

Comprehensive health and wellness programs

Opportunities for career advancement

Global networking and collaboration

Job summary

A leading electronics company in Bogotá seeks a Digital Sales Junior Manager for the Customer Service Area. The ideal candidate will have over seven years of experience in maximizing revenue through effective sales strategies. Responsibilities include developing sales strategies based on market analysis and guiding teams in identifying sales opportunities during service interactions. The role requires a Bachelor's degree in relevant fields, strong analytical skills, and communication capabilities. Comprehensive health programs and career advancement opportunities are offered.

Qualifications

• Over seven years’ experience in maximizing revenue and profit through sales strategies.
• Ability to analyze market data to develop optimal sales strategies.
• Experience in leading inbound and outbound communications.

Responsibilities

• Develop and execute sales service strategies and optimize customer interactions.
• Analyze KPI performance to create channel strategy reports.
• Guide teams in identifying sales opportunities during service interactions.

Skills

Negotiation

KPI analysis

Communication skills

Education

Bachelor’s degree in business administration, Industrial Engineering, Economics or related careers

Job description

Job Title

Digital Sales Junior Manager for Customer Service Area | Samsung Electronics

Details

• Type of contract: Permanent contract, Full time
• Work Modality: On Site

Responsibilities

• Over seven years’ experience in maximizing revenue and profit by setting sales strategies and plans focused on the assigned region/market.
• Develop the optimal sales strategy that will allow to meet the sales target by analyzing the assigned market, product, and competitor data.
• The opportunity identification and risk management team monitors sales and operational status as well as other issues and analyzes risk factors through communication.

Requirements

• Bachelor’s degree in business administration, Industrial Engineering, Economics and related careers.
• Define and lead the execution and optimization of a transversal sales service strategy (CRP: Customer Retention Program) that leverages Customer Service interactions in both physical and digital channels based on: Local market owned strategies, Regional and global CRP guidelines and market trend analysis.
• Lead and define the strategy for inbound and, in particular, outbound communications (e.g. WhatsApp, SMS and MMS)
• Analyze KPI performance, design channel strategy performance reports, and identify insights for decision‑making.
• Oversee sales and upselling operations generated at service centers, guiding the team to identify sales opportunities during service interactions.
• Benchmarking of the different eStore channels for the development of marketing strategies, as well as operations or activities involving execution to achieve KPIs.
• Negotiation, KPIs, analysis, and communication skills.

Benefits

• Comprehensive health and wellness programs
• Opportunities for career advancement
• Global networking and collaboration