Desktop Support Engineer - Windows/macOS/Linux, Onsite & Remote

Axiom Technologies Pty Ltd.

Bogotá ciudad

Hybrid

COP 24,000,000 - 36,000,000

Full time

20 hours ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Axiom Technologies Pty Ltd. is seeking an IT desktop support specialist to provide onsite/on-call assistance within our corporate environment. The role includes setup, maintenance, and troubleshooting of Windows, macOS, and Linux systems, plus Office 365 and basic networking.

The ideal candidate has 2+ years in desktop support, strong communication skills, and familiarity with ServiceNow, Zendesk, or JIRA. Onsite support and collaboration with IT teams are key aspects of this position.

Qualifications

Bachelor's degree in Computer Science, IT, or related field or equivalent experience.
2+ years in desktop support, helpdesk, or IT technician roles.
Strong knowledge of Windows OS, Office 365, and basic networking concepts.

Responsibilities

Provide first- and second-level desktop support for desktops, laptops, printers, and mobile devices.
Respond to service requests and incidents via ticketing system, phone, or in person.
Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
Set up and configure new employee workstations, including user accounts and permissions.
Maintain asset inventory and ensure accurate documentation of IT equipment.
Assist with onboarding/offboarding of employees from a technical perspective.
Support remote users with VPN, remote desktop, and connectivity issues.
Collaborate with other IT teams on escalated issues or project-related tasks.
Follow security protocols and assist with antivirus, patching, and data protection policies.