Onsite IT Helpdesk Engineer - Windows/macOS Pro

Jobvite, Inc.; Bogotá; Presencial; COP 9.000.000 - 13.000.000; Jornada completa

Descripción de la vacante

ARRISE, a leading iGaming service provider, is seeking an on-site System Administrator/IT Support Engineer in Bogotá. You will deliver 1st/2nd line support, manage Active Directory, Microsoft 365, Intune, and SharePoint, and maintain Windows/macOS environments across devices.

Join a global team, own incidents, coordinate with vendors, and help sustain secure IT infrastructure while delivering excellent end-user support and documentation.

Formación

• Strong troubleshooting, analytical, and problem-solving skills.
• Experience with Windows and macOS environments.
• English proficiency at a professional level.

Responsabilidades

• Serve as the single point of contact for end users for IT-related queries via Teams, Outlook, Jira Service Desk and other channels.
• Log, categorize, prioritize, and manage support requests in Jira Service Desk with accurate documentation and timely resolution.
• Install, configure, and maintain IT equipment and apps for Windows and Apple devices using standard configurations and security policies.
• Configure accounts and equipment for new or existing users (creation, modification, deactivation).
• Provide 1st and 2nd line technical support across Windows, macOS, desktops, laptops, printers, and mobile devices.
• Maintain core IT infrastructure including Active Directory, Microsoft 365, Intune, SharePoint Online, and LAN services.
• Take ownership of incidents, monitor progress, and ensure resolution within SLAs.
• Diagnose and resolve issues using available tools, escalating when needed.
• Coordinate with external vendors for advanced support.
• Maintain IT asset inventory and onboarding/offboarding documentation.
• Support procurement and deployment of IT equipment and software.
• Deliver high-quality customer service following ITSM best practices and SLAs.
• Develop user guides and knowledge base articles for staff self-help.
• Provide basic end-user training on Microsoft Office applications and other systems.

Conocimientos

Troubleshooting

Analytical thinking

Customer-focused

English proficiency

Effective communication

Educación

Bachelor’s degree in IT/CS

MCSA certification (advantage)

Herramientas

Active Directory

Microsoft 365

Intune

SharePoint

Descripción del empleo

ARRISE, a leading iGaming service provider, is seeking an on-site System Administrator/IT Support Engineer in Bogotá. You will deliver 1st/2nd line support, manage Active Directory, Microsoft 365, Intune, and SharePoint, and maintain Windows/macOS environments across devices.

Join a global team, own incidents, coordinate with vendors, and help sustain secure IT infrastructure while delivering excellent end-user support and documentation.