Delivery Operations BA – Fintech & Logistics

Plata Card

Colombia

Presencial

COP 50.220.000 - 83.700.000

Jornada completa

14 días+
Generador de candidaturas

Destaca en este puesto — crea un currículum adaptado y una carta de presentación en aproximadamente un minuto.

Supera los filtros ATS

Descripción de la vacante

Plata Card is building a bank in Colombia and launching card delivery nationwide. As a Business Analyst, you will own the analytical and operational layer of the delivery ecosystem—resolving issues with postal partners, shaping ambassador experience, and improving inventory tracking end-to-end.

You will analyze problematic delivery cases, lead negotiations with postal operators, document requirements, and collaborate with engineering, product analytics, legal and finance to drive delivery

Formación

  • 3+ years of experience in business analysis or operations in fintech, banking, or logistics.
  • Strong end-to-end process thinking to diagnose operational problems.
  • Experience with external partners, vendors, and negotiations.
  • Experience designing business processes (BPMN 2.0 or equivalent).
  • Native Spanish; English (B2+) for working in an international team.

Responsabilidades

  • Analyzing problematic card delivery cases, identifying patterns, and conducting root cause analysis.
  • Leading communication with postal services on incident resolution and process improvement.
  • Tracking resolution status and documenting outcomes.
  • Identifying and scoping new functionality needed from postal operators and leading negotiations to get it built or enabled.
  • Communicating with local postal service representatives in Spanish.
  • Documenting partner agreements and following up on commitments.
  • Collecting feedback from ambassadors on app functionality through interviews, surveys, and support ticket analysis.
  • Structuring findings, formalizing hypotheses, and writing user stories and acceptance criteria for the development team.
  • Auditing the current inventory tracking process, identifying gaps and bottlenecks.
  • Preparing proposals to improve transparency and automate stock movement tracking.
  • Collaborating with Engineering, Product Analytics, Legal, and Finance teams to align on delivery operations and drive improvements.

Conocimientos

Process thinking
Spanish fluency
English fluency
BPMN 2.0
Requirements gathering
Stakeholder mgmt

Herramientas

Jira
Confluence
Miro
SQL basics

Descripción del empleo

Plata Card is building a bank in Colombia and launching card delivery nationwide. As a Business Analyst, you will own the analytical and operational layer of the delivery ecosystem—resolving issues with postal partners, shaping ambassador experience, and improving inventory tracking end-to-end.

You will analyze problematic delivery cases, lead negotiations with postal operators, document requirements, and collaborate with engineering, product analytics, legal and finance to drive delivery

Consigue la evaluación confidencial y gratuita de tu currículum.

o arrastra y suelta tu archivo aquí

Similar jobs

Puestos de trabajo similares que vale la pena comparar

Delivery Analytics Lead — Fintech (Colombia)
Delivery Analytics Lead — Fintech (Colombia)

platacard • Colombia

Presencial
COP 66.960.000 - 100.440.000
Business Analyst [Delivery] Colombia
Business Analyst [Delivery] Colombia

platacard • Colombia

Presencial
COP 66.960.000 - 100.440.000
Business Analyst [Delivery] Colombia
Business Analyst [Delivery] Colombia

Plata Card • Colombia

Presencial
COP 50.220.000 - 83.700.000
Junior Finance Analyst - Reconciliations & Automation Remote
Junior Finance Analyst - Reconciliations & Automation Remote

Plata Card • Colombia

Híbrido
COP 40.000.000 - 70.000.000
Relocation support
Flexible work
Healthcare coverage
+3
Senior AML Business Analyst – Colombia (Cross-Product)
Senior AML Business Analyst – Colombia (Cross-Product)

Plata Card • Colombia

Presencial
COP 90.000.000 - 120.000.000
Relocation support
Flexible work
Healthcare coverage
+3
Payments Client Success Analyst (Remote)
Payments Client Success Analyst (Remote)

RS2 SOFTWARE PLC • Bogotá

Híbrido
COP 101.663.000 - 152.496.000
Customer Experience Data Analyst - Hybrid Logistics Growth
Customer Experience Data Analyst - Hybrid Logistics Growth

Cabify • Bogotá

Híbrido
COP 90.000.000 - 110.000.000
Contrato indefinido
Bono de bienestar
22 días de vacaciones al año
+2
LATAM Cross-Border Payments Operations SME
LATAM Cross-Border Payments Operations SME

TerraPay • Bogotá

Presencial
COP 90.000.000 - 140.000.000
Healthcare benefits
Cab facilities for India-based staff
Generous leave policy
Technical Business Analyst
Technical Business Analyst

Blankfactor • Perímetro Urbano Medellín

Presencial
COP 121.679.172 - 202.798.621
Technical Business Analyst
Technical Business Analyst

Blankfactor • Colombia

Presencial
COP 30.000 - 40.000