Delivery Analytics Lead — Fintech (Colombia)

platacard; Colombia; Presencial; COP 66.960.000 - 100.440.000; Jornada completa

Descripción de la vacante

platacard is building a bank in Colombia and scaling physical card delivery nationwide. We seek a Business Analyst to own the analytical and operational layer of the delivery ecosystem, resolve issues with postal partners, shape the ambassador experience, and improve stock-tracking transparency.

You will collaborate with Engineering, Product Analytics, Legal, and Finance to drive delivery ops improvements, negotiate with postal operators, and document requirements and acceptance criteria for the

Formación

• 3+ years of experience in business analysis or operations in fintech, banking, or logistics.
• Strong process thinking and ability to diagnose operational problems end-to-end.
• Experience working with external partners or vendors - communicating, negotiating, and following through.
• Experience designing business processes (BPMN 2.0 or equivalent).
• Native or advanced Spanish; B2+ English for working in an international team.

Responsabilidades

• Analyze problematic card delivery cases, identify patterns and root causes.
• Lead communication with postal services on incident resolution and process improvement.
• Track resolution status and document outcomes.
• Identify and scope new functionality from postal operators and negotiate build/enablement.
• Communicate with local postal service representatives in Spanish.
• Document partner agreements and follow up on commitments.
• Collect feedback from ambassadors on app functionality via interviews, surveys, and tickets.
• Structure findings, formalize hypotheses, write user stories and acceptance criteria.
• Audit current inventory tracking process; identify gaps and bottlenecks.
• Prepare proposals to improve transparency and automate stock movement tracking.
• Collaborate with Engineering, Product Analytics, Legal, and Finance to align on delivery ops.

Conocimientos

3+ years experience in business分析

Strong process thinking

Partner/vendor management

BPMN 2.0 design

Requirements gathering (user stories)

Spanish (native/advanced) + English (B

LATAM market familiarity

Python (numpy/pandas) for data分析

Herramientas

Jira

Confluence

Miro

SQL basics

Descripción del empleo

platacard is building a bank in Colombia and scaling physical card delivery nationwide. We seek a Business Analyst to own the analytical and operational layer of the delivery ecosystem, resolve issues with postal partners, shape the ambassador experience, and improve stock-tracking transparency.

You will collaborate with Engineering, Product Analytics, Legal, and Finance to drive delivery ops improvements, negotiate with postal operators, and document requirements and acceptance criteria for the