Business Analyst [Delivery] Colombia

Plata Card; Colombia; Presencial; COP 50.220.000 - 83.700.000; Jornada completa

Descripción de la vacante

Plata Card is building a bank in Colombia and launching card delivery nationwide. As a Business Analyst, you will own the analytical and operational layer of the delivery ecosystem—resolving issues with postal partners, shaping ambassador experience, and improving inventory tracking end-to-end.

You will analyze problematic delivery cases, lead negotiations with postal operators, document requirements, and collaborate with engineering, product analytics, legal and finance to drive delivery

Formación

• 3+ years of experience in business analysis or operations in fintech, banking, or logistics.
• Strong end-to-end process thinking to diagnose operational problems.
• Experience with external partners, vendors, and negotiations.
• Experience designing business processes (BPMN 2.0 or equivalent).
• Native Spanish; English (B2+) for working in an international team.

Responsabilidades

• Analyzing problematic card delivery cases, identifying patterns, and conducting root cause analysis.
• Leading communication with postal services on incident resolution and process improvement.
• Tracking resolution status and documenting outcomes.
• Identifying and scoping new functionality needed from postal operators and leading negotiations to get it built or enabled.
• Communicating with local postal service representatives in Spanish.
• Documenting partner agreements and following up on commitments.
• Collecting feedback from ambassadors on app functionality through interviews, surveys, and support ticket analysis.
• Structuring findings, formalizing hypotheses, and writing user stories and acceptance criteria for the development team.
• Auditing the current inventory tracking process, identifying gaps and bottlenecks.
• Preparing proposals to improve transparency and automate stock movement tracking.
• Collaborating with Engineering, Product Analytics, Legal, and Finance teams to align on delivery operations and drive improvements.

Conocimientos

Process thinking

Spanish fluency

English fluency

BPMN 2.0

Requirements gathering

Stakeholder mgmt

Herramientas

Jira

Confluence

Miro

SQL basics

Descripción del empleo

We are building a bank from scratch in Colombia and scaling physical card delivery across the country.

The Delivery team is responsible for getting cards into the hands of our customers — on time, at scale, and through a network of postal partners and on-ground ambassadors. As we grow, the complexity of this operation grows with it: more partners, more edge cases, more data to track.

We are looking for a Business Analyst to own the analytical and operational layer of this delivery ecosystem — resolving issues with postal partners, shaping the ambassador experience, expanding integration capabilities, and improving how we track inventory end-to-end.

Challenges that await you:

Analyzing problematic card delivery cases, identifying patterns, and conducting root cause analysis.

Leading communication with postal services on incident resolution and process improvement.

Tracking resolution status and documenting outcomes.

Identifying and scoping new functionality needed from postal operators and leading negotiations to get it built or enabled.

Communicating with local postal service representatives in Spanish.

Documenting partner agreements and following up on commitments.

Collecting feedback from ambassadors on app functionality through interviews, surveys, and support ticket analysis.

Structuring findings, formalizing hypotheses, and writing user stories and acceptance criteria for the development team.

Auditing the current inventory tracking process, identifying gaps and bottlenecks.

Preparing proposals to improve transparency and automate stock movement tracking.

Collaborating with Engineering, Product Analytics, Legal, and Finance teams to align on delivery operations and drive improvements.

What makes you a great fit:

• 3+ years of experience in business analysis or operations in fintech, banking, or logistics.
• Strong process thinking and ability to diagnose operational problems end-to-end.
• Experience working with external partners or vendors — communicating, negotiating, and following through.
• Experience designing business processes (BPMN 2.0 or equivalent).
• Proven ability to gather and document requirements (user stories, acceptance criteria, BRDs).
• Native or advanced Spanish; B2+ English for working in an international team.

Experience with Jira, Confluence, Miro; basic SQL or spreadsheets.

Familiarity with LATAM markets.

Experience in postal/courier logistics or last-mile delivery operations is a nice to have.

Our ways of working:

• Innovative Spirit: A commitment to creativity and groundbreaking solutions.
• Honest Feedback: valuing open, transparent communication.
• Supportive Team: a strong, collaborative community.
• Celebrating Achievements: recognizing our wins together.
• High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances.