Customer Success Representative (Contract)

INFUSE; Bogotá; Presencial; COP 25.668.000 - 41.292.000; Jornada completa

Descripción de la vacante

INFUSE is a demand generation company delivering audience, buyers, and account engagement for B2B clients across 60+ countries. We seek a Customer Success Representative on a contract basis to nurture relationships and ensure delivery of solutions that meet client objectives.

The role emphasizes client satisfaction, collaboration with internal teams, and proactive problem solving in a dynamic environment, with opportunities for professional growth.

Formación

• Proven track record of managing client relationships in a relevant field.
• Strong communication and interpersonal skills.
• Ability to balance multiple tasks in a fast-paced environment.
• Empathetic understanding of client needs and proactive solutioning.
• Experience addressing challenges and escalating when needed.

Responsabilidades

• Build and maintain strong, long-lasting client relationships.
• Ensure timely and successful delivery of solutions aligned to client needs.
• Communicate progress of initiatives to internal and external stakeholders.
• Identify and grow opportunities within the territory and collaborate with sales teams.
• Assist with challenging client requests or issue escalations as needed.
• Provide administrative and operational support such as data entry and scheduling.

Conocimientos

Client relationships

Communication

Prioritization

Empathy

Problem solving

Descripción del empleo

Customer Success Representative (Contract)

INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces.

Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we’re seeking a passionate Customer Success Representative to join our team, where your efforts directly contribute to our clients’ satisfaction and our company’s success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You’ll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients’ businesses. This role is designed for someone who thrives in dynamic environments and can seamlessly transition between tasks to support both internal teams and client needs.

Key Responsibilities:

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Assist with challenging client requests or issue escalations as needed
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

Qualifications

• Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
• Strong communication and interpersonal skills
• Can handle various tasks with attention to detail, managing priorities effectively in a fast‑paced environment.
• Empathetic understanding of client needs and the ability to address them effectively
• Ability to address challenges and proactively offer solutions.

If you are passionate about building meaningful relationships and delivering top‑notch client experiences, we’d love to hear from you.

We strive to make our hiring process fair and comfortable for all candidates. Our process may include one‑way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, disability, genetic information or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture and perspective makes us stronger.