Client Success Champion

INFUSE; Bogotá; Híbrido; COP 18.000.000 - 32.000.000; Jornada completa

Descripción de la vacante

INFUSE is seeking a Customer Support Specialist to strengthen client relationships and ensure timely delivery of solutions across diverse industries. You will act as a focal point for client communications, coordinate with internal teams, and help drive positive outcomes for our clients.

You will communicate progress to stakeholders, identify opportunities within the territory, and assist with administrative tasks to support both internal teams and client needs.

Formación

• Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
• Empathetic understanding of client needs and the ability to address them effectively.
• Ability to address challenges and proactively offer solutions.

Responsabilidades

• Build and maintain strong, long‑lasting client relationships
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Assist with challenging client requests or issue escalations as needed
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

Conocimientos

Communication

Relationship mgmt

Multitasking

Empathy

Problem-solving

Descripción del empleo

INFUSE is seeking a Customer Support Specialist to strengthen client relationships and ensure timely delivery of solutions across diverse industries. You will act as a focal point for client communications, coordinate with internal teams, and help drive positive outcomes for our clients.

You will communicate progress to stakeholders, identify opportunities within the territory, and assist with administrative tasks to support both internal teams and client needs.