Customer Success Representative LATAM (Remote, Contract)

INFUSE; Bogotá, Distrito Capital; On-site; COP 90,925,622 - 145,480,996; Full time

Job summary

INFUSE is seeking a passionate Client Success Specialist in Bogotá. The role involves building strong client relationships, ensuring timely solution delivery, and effectively communicating progress to stakeholders. Candidates should have a proven track record in managing client relationships, strong communication and attention to detail, and the ability to proactively address challenges. This position offers professional growth opportunities and the chance to work across various industries, ensuring dynamic daily experiences.

Qualifications

• Proven track record of managing client relationships, preferably in hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Ability to manage priorities effectively in a fast-paced environment.
• Empathetic understanding of client needs and the ability to address them.
• Ability to proactively offer solutions.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure timely and successful delivery of solutions according to client needs.
• Communicate the progress of monthly/quarterly initiatives to stakeholders.
• Identify and grow opportunities within the territory with sales teams.
• Assist with challenging client requests or issue escalations.
• Provide assistance with administrative and operational tasks.

Skills

Client relationship management

Communication skills

Attention to detail

Problem-solving

Job description

Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we’re seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients’ satisfaction and our company’s success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same.

Hiring Process

• We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We promise to give your candidacy a fair and detailed assessment.
• We may then invite you to submit a video interview for the hiring manager’s review. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
• At this point, we will invite you to interview with our hiring manager and/or the interview team. We do not conduct interviews via text message, Telegram, etc., and we never hire anyone into our organization without having met you face‑to‑face (or via Zoom). You will be invited to a live meeting or Zoom, where you will meet our INFUSE team.
• From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.

Key Responsibilities

• Build and maintain strong, long‑lasting client relationships
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Assist with challenging client requests or issue escalations as needed
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

Qualifications

• Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
• Strong communication and interpersonal skills
• Can handle various tasks with attention to detail, managing priorities effectively in a fast‑paced environment.
• Empathetic understanding of client needs and the ability to address them effectively
• Ability to address challenges and proactively offer solutions.

INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy.

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.