Customer Succes Manager - Enterprise

Marathon Talent; Bogotá; On-site; COP 286,205,000 - 477,008,000; Full time

Job summary

Marathon Talent is seeking an Enterprise Customer Success Manager to own the end-to-end journey for a portfolio of enterprise accounts in the NOLA region. You will build relationships with senior stakeholders, drive governance, and translate usage data into ROI narratives to drive renewals and expansion.

Successfully managing risk, coordinating cross-functional teams, and maintaining CRM hygiene will be essential to deliver measurable business impact for leading clients across multiple countries.

Qualifications

• Own the end-to-end customer journey for a portfolio of enterprise accounts.
• Build and maintain relationships with senior decision makers.
• Drive structured governance with cadence, agendas, follow-ups, escalation paths, and accountability.
• Translate product usage into business-impact conversations (ROI, savings, operational efficiency).
• Identify expansion opportunities and partner with revenue leaders to execute land-and-expand motions.
• Detect and mitigate risk early through health indicators, adoption signals, and stakeholder engagement.
• Coordinate internal teams (Product, Implementation, Support, Revenue) to unblock customer outcomes.
• Maintain accurate account context and activity tracking in CRM and internal tooling.

Responsibilities

• Coordinate internal teams to unblock customer outcomes.
• Maintain accurate account context and activity tracking in CRM.
• Drive renewal predictability through governance and CRM hygiene.

Skills

Customer success

Enterprise accounts

Stakeholder mgmt

ROI storytelling

CRM hygiene

Governance

Risk management

Tools

CRM software

Job description

We are looking for a Customer Success Manager (Enterprise) for the NOLA region. We combine AI and No-Code technology to automate complex financial reconciliations and provide full control over payment operations for more than 160 leading companies in 50+ countries.

• Own the end-to-end customer journey for a portfolio of enterprise accounts.

• Build and maintain relationships with key stakeholders, including senior decision makers.
• Drive structured governance: cadence, agendas, follow-ups, escalation paths, and accountability.
• Translate product usage and operational data into business-impact conversations (ROI, savings, operational efficiency).
• Identify expansion opportunities and partner with revenue leaders to execute land-and-expand motions.
• Detect and mitigate risk early through health indicators, adoption signals, and stakeholder engagement.
• Coordinate internal teams (Product, Implementation, Support, Revenue) to unblock customer outcomes.
• Maintain accurate account context and activity tracking in CRM and internal tooling.

• Strong commercial acumen, with a clear understanding of renewals, contract value, and expansion strategy — comfortable connecting customer outcomes to revenue impact.
• Demonstrated executive presence, able to lead structured, outcome-driven conversations with senior stakeholders and challenge constructively when needed.
• Analytical and data-driven mindset, capable of interpreting product usage signals and translating them into actionable account strategies and ROI narratives.
• High operational discipline, with structured governance, rigorous documentation, and consistent CRM hygiene that drives renewal predictability.
• Proven ability to multi-thread relationships and proactively mitigate risk well ahead of renewal cycles.
• Comfortable operating in evolving environments, able to create clarity, structure, and forward momentum with minimal supervision.