Customer Service & Supply Chain Analyst

Novartis Colombia; Colombia; On-site; COP 22,320,000 - 55,800,000; Full time

Job summary

Novartis Colombia is seeking a Customer Service Analyst based in Bogota, Colombia. You will manage orders, monitor delivery performance, and drive operational improvements while collaborating with internal and external partners to support business continuity and customer satisfaction.

The role emphasizes analytical thinking, stakeholder management, and cross-functional collaboration to support strategic initiatives and product launches within Novartis.

Qualifications

• Bachelor's degree in Business Administration, Industrial Engineering, Supply Chain, Finance, Logistics, or a related field.
• Experience in customer service, supply chain operations, demand planning, order management, or commercial operations.
• Strong stakeholder management and data-driven decision-making abilities.

Responsibilities

• Manage relationships with assigned strategic customers, ensuring follow-up on purchase orders, deliveries, invoicing, and service-level commitments.
• Monitor and analyze key service metrics including On Time In Full and other operational indicators.
• Serve as the primary contact for customer inquiries and provide timely resolutions.

Skills

Customer service

Stakeholder management

Data analysis

English proficiency

Problem solving

Education

Bachelor's degree in Business Administration / Industrial Engineering / Supply Chain

Job description

Novartis Colombia is seeking a Customer Service Analyst based in Bogota, Colombia. You will manage orders, monitor delivery performance, and drive operational improvements while collaborating with internal and external partners to support business continuity and customer satisfaction.

The role emphasizes analytical thinking, stakeholder management, and cross-functional collaboration to support strategic initiatives and product launches within Novartis.