Customer Service Specialist

Aceolution Inc; Medellín; On-site; COP 24,000,000 - 38,000,000; Full time

Job summary

Aceolution Inc is seeking a customer-focused professional to handle financial inquiries, resolve customer concerns, and provide accurate information regarding accounts, billing, payments, and transactions.

The role requires on-site work in Medellín, Colombia, with collaboration across finance teams to meet customer satisfaction and quality targets.

Qualifications

• Previous experience in customer service with a background in finance or financial services.
• Knowledge of billing, payments, banking, or account management.
• Strong communication, numerical, and problem-solving skills.
• Basic computer skills and attention to detail.

Responsibilities

• Handle customer inquiries related to billing, payments, accounts, and financial transactions.
• Resolve customer issues and payment discrepancies efficiently.
• Maintain accurate customer records and documentation.
• Ensure confidentiality and compliance with company policies.
• Collaborate with finance teams to resolve customer concerns.
• Meet customer satisfaction, quality, and productivity targets.

Skills

Customer service

Finance

Billing

Communication

Numerical skills

Problem solving

Job description

We are seeking a customer-focused professional with experience in customer service and finance to handle financial inquiries, resolve customer concerns, and provide accurate information regarding accounts, billing, payments, and transactions.

Key Responsibilities

• Handle customer inquiries related to billing, payments, accounts, and financial transactions.
• Resolve customer issues and payment discrepancies efficiently.
• Maintain accurate customer records and documentation.
• Ensure confidentiality and compliance with company policies.
• Collaborate with finance teams to resolve customer concerns.
• Meet customer satisfaction, quality, and productivity targets.

Requirements

• Previous experience in customer service with a background in finance or financial services.
• Knowledge of billing, payments, banking, or account management.
• Strong communication, numerical, and problem-solving skills.
• Basic computer skills and attention to detail.
• Must be willing to work completely onsite in Medellín, Colombia.