Customer Service Specialist

Securitas Technology; Medellín; Presencial; COP 24.000.000 - 38.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Long-term contract

Health, life and burial insurance

Merit-based increases and bonuses

5 extra days off per year

Descripción de la vacante

Securitas Technology is seeking a Data Services Specialist I to support account data management and live monitoring activations. You will handle inquiries, build new accounts, test alarm panels with technicians, and maintain clear records using internal systems and Outlook.

The role emphasizes proactive service, strong client relationships, and world-class support in a fast-paced environment. The position requires 1–2 years of customer service or technical support experience, fluent English, and

Formación

• 1-2 years of customer service, technical support or call center experience.
• Strong written and verbal communication skills.
• Ability to multitask, stay organized, and maintain attention to detail under pressure.
• Fully fluent in English.
• Previous experience in the electronic security or technology sectors is a plus.
• A customer-first mindset with problem-solving orientation.
• Ability to work collaboratively within a team environment.

Responsabilidades

• Respond promptly and professionally to a high volume of customer, technician, and field personnel inquiries via phone, email, and chat.
• Handle and resolve customer complaints and service requests efficiently, ensuring a positive client experience and maintaining strong relationships.
• Build and manage customer accounts, including coordinating alarm panel testing with field technicians.
• Maintain accurate records of customer interactions, inquiries, and service outcomes using internal systems and Outlook.
• Generate and provide customer reports upon request from both internal and external stakeholders.
• Utilize available resources to complete assigned tasks effectively and meet established deadlines.
• Participate in ongoing training sessions to enhance customer service and communication skills, delivering world-class support to every customer.
• Consistently deliver world-class customer services by demonstrating empathy, active listening, and a solution – oriented approach in every customer interaction.

Conocimientos

Customer service

English fluency

Data entry

Multitasking

Communication skills

Team collaboration

Herramientas

Outlook

Internal systems

Descripción del empleo

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

As a Data Services Specialist I, you will be responsible for building and maintaining account data, troubleshooting with technicians to activate accounts for live monitoring, and on-going, correspondence with internal and external customers regarding account information. Your main tasks will include handle inbound phone calls, build new accounts, testing of alarm panels and process and respond to all customer requests. Additionally, you will be the primary point of contact for inquiries and complaints from our clients.

To excel in this role, strong customer service skills are crucial. You should be proactive and capable of building strong client relationships while thriving in a fast-paced, results-driven environment. Additionally, proficiency in data entry and customer support is preferred, along with a commitment to delivering exceptional service to every customer.

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Key Responsibilities:

• Respond promptly and professionally to a high volume of customer, technician, and field personnel inquiries via phone, email, and chat.
• Handle and resolve customer complaints and service requests efficiently, ensuring a positive client experience and maintaining strong relationships.
• Build and manage customer accounts, including coordinating alarm panel testing with field technicians.
• Maintain accurate records of customer interactions, inquiries, and service outcomes using internal systems and Outlook.
• Generate and provide customer reports upon request from both internal and external stakeholders.
• Utilize available resources to complete assigned tasks effectively and meet established deadlines.
• Participate in ongoing training sessions to enhance customer service and communication skills, delivering world-class support to every customer.
• Consistently deliver world-class customer services by demonstrating empathy, active listening, and a solution – oriented approach in every customer interaction.

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Requirements:

• 1-2 years of customer service, technical support and/or call center experience.
• Strong written and verbal communication skills.
• Ability to multitask, stay organized, and maintain attention to detail under pressure.
• Fully fluent in English.
• Previous experience in the electronic security or technology sectors is a plus.
• A customer-first mindset with problem-solving orientation.
• Ability to work collaboratively within a team environment.

WHY JOIN US?

At Securitas Technology, we value talent and prioritize professional growth. By joining our team, you’ll enjoy:

• A long-term contract with stability.
• Regular merit-based increases and performance bonuses.
• 5 extra days offs per year.
• Health, life and burial insurance.

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FURTHER INFORMATION

Psychological Tests:

Candidates must complete our personality assessments before the first interview.

Background Verification:

The selected candidate must successfully complete a Criminal History Check, Education Verification, and Employment Verification.

Pre-Employment Medical Exam:

The chosen candidate will be required to undergo a medical examination as part of the selection process before starting employment.

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We are a nationwide provider of security solutions, and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.